Sr. Sales and Service Engineer – Bhubaneshwar

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Key Activities

• Sales & Service Engineer will work independently at the assigned location to extend expertise to Customer’s Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership and same time increase in revenues by carrying out the following:
• Design and implement cost-effective equipment modifications to help improve safety and reliability.
• Assist with technical reviews of specific applications to allow the optional selection of John Crane products and services in conjunction with regional engineering.
• Conduct regular site visits and offer trouble shooting when needed.
• Maintain and increase JC market share with key end users and develop territory market.
• Assist end users during shut down. Service/support ongoing refurbishment contracts with end users.
• Establish good relationship with end users.
• Provide activity reports listing all "bad actors" by site and operating areas.
• Make recommendations, which will lead to an MTBF improvement and plant-wide seal standardization where appropriate.
• Facilitate Root Cause Analysis as required.
• Record observations and provide analysis, conclusions, and trends of failure modes.
• Assist with systems analysis and review operating conditions of rotating equipment to determine the effect on seal/pump reliability.
• Assist customer during project commissioning.
• Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
• Responsible for exercising due diligence towards health & safety of self and others within the organization
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Key Competencies:

• Ability to carry out failure analysis
• Persistent and efficient, self-starter with good sense of initiative
• Good administration and organizational skills
• Results-oriented
• Team player; service oriented, Accountable, Responsible, Persuasive
• Personal drive and Integrity

Skills and Experience

Education/Training: University Degree/Diploma in Mechanical Engineering or similar field.

Experience: +5 years of relevant mechanical engineering qualifications and experience predominantly on rotating equipment applications and maintenance.

Knowledge/Skills: 

• Extensive knowledge rotating equipment’s covering pumps, compressors, mechanical seals
• Strong Commercial and Technical Skills.
• Communication and presentation skills.
• Field exposure working at customer sites

Languages:

• Odia, English and Hindi
• Knowing Bengali will be an added advantage

Work Environment: Work environment is typically considered an office environment during normal or extended business hours. However, this role will be purely based at customer premises.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)