Sr. Revenue Operations Data Analyst

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Job Summary:
We're looking for a highly skilled and experienced Senior Revenue Operations Data Analyst to own and drive our Go-To-Market ™ analytics strategy and execution. This critical role sits at the intersection of data, strategy, and business operations, ensuring our GTM teams (Sales, Marketing, Customer Success) have the insights needed to accelerate growth and operate efficiently. If you have a passion for data storytelling, a deep understanding of the Enterprise SaaS business model, and the technical chops to turn raw data into actionable intelligence, we want to hear from you!

Key Responsibilities::
• GTM Analytics Ownership
• Own End-to-End GTM Analytics: Be the primary owner for all GTM KPIs and metrics, ensuring consistency, accuracy, and clear definitions across all GTM functions.
• BI Tool Management: Design, build, and maintain standard GTM metrics, reports, and Business Intelligence (BI) dashboards within our primary BI tool. Ensure dashboards are reliable, up-to-date, and visually effective for consumption by executives and GTM leadership.
• Ad Hoc Analysis: Fulfill custom, deep-dive ad hoc analytics requests from GTM leadership to investigate performance drivers, identify trends, and support strategic decision-making (e.g., pipeline analysis, campaign ROI, churn drivers).
• Data & System Expertise
• Salesforce Mastery: Serve as the subject matter expert for Salesforce data as the primary source for GTM reporting. This includes a strong understanding of Salesforce objects, their relationships, and the underlying data structure.
• SQL Development: Write, update, and maintain complex SQL scripts necessary to extract, transform, and load data for reporting and dashboard development, ensuring data integrity and performance.
• Salesforce Reporting: Manage, build, and maintain existing and new reports and dashboards directly within the Salesforce platform for frontline user visibility.

Qualifications:
• Minimum Requirements
• Experience: Minimum of 5 years of experience in a data analyst, business intelligence, or revenue operations role, specifically building reports and providing analytics for an Enterprise SaaS business.
• BI Tool Expertise: Extensive, hands-on experience in BI dashboard and report development (e.g., Tableau, Qlik, Power BI) within an Enterprise SaaS environment.
• SQL Proficiency: Expert-level proficiency in SQL for data manipulation, query optimization, and script building required for reporting needs.

Required Skills & Knowledge:
• SaaS Industry Acumen: Deep understanding of the Enterprise SaaS business model, key GTM operational processes, and common revenue metrics (e.g., ARR, bookings, ACV, lead-to-opportunity conversion, sales cycle length, retention rates).
• Data Modeling & Structure: Strong technical knowledge of Salesforce data objects, their relationships, and the overall data structure, including custom objects.
• Communication: Excellent written and verbal communication skills with the ability to translate complex data findings into clear, actionable business insights for non-technical stakeholders.
• Attention to Detail: Exceptional attention to detail and a commitment to data accuracy and quality.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid