Sr. Product Manager, Operations

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Sr. Manager, Product Operations is a critical operational leader within the Streaming Product organization. Reporting directly to the VP of Streaming Products, this role is the primary interface between the product organization and the external technology vendors who deliver all front-end and back-end developments.

Beyond vendor oversight, this leader drives the processes, rituals, and quality standards that allow the Streaming Product org to ship with confidence. Working hand-in-hand with the Director of Product, Core Experience and the Sr. Manager, Product Integrations this role surfaces risks early, aligns delivery timelines across workstreams, and ensures nothing falls through the cracks between product, QA and development. The QA team reports directly into this role, making the Sr. Manager, Product Operations accountable for both the people who validate quality and the vendors who build the product.

Responsibilities

 

• Manage vendor relationship end-to-end: scope definition, sprint planning, milestone tracking, and escalation handling.
• Ensure product requirements (PRDs) and roadmap priorities are clearly scoped with defined acceptance criteria
• Establish and hold vendors accountable to SLAs, delivery commitments and code quality standards
• Own vendor contract compliance in partnership with legal and finance- tracking SOW adherence, change order requests and budget burn.
• Evaluate vendor performance quarterly and provide structured feedback; lead RFP process or vendor transitions when required.
• Design implement, and continuously improve the product development operating model- including intake workflows, sprint cadences, cross-vendor dependency tracking, release gates and launch readiness checklists
• Maintain the single source of truth for roadmap status across all vendor workstreams, escalating blockers and risks proactively.
• Define and monitor operational KPIs spanning vendor delivery (on-time delivery rate, defect escape rate, cycle time, rework rate) and overall product health
• Directly manage internal QA team- setting goals, managing performance and providing day-to-day prioritization and coaching
• Own the end-to-end quality strategy: test planning, defect triage processes across all development outputs
• Define acceptance criteria in partnership with product leads
• Ensure QA processes account for the full vendor ecosystem validating that the front-end and the back-end vendor deliverables integrate correctly before release
• Serve as the operational bridge between the Di of Product, Core Experience and the Senior Manager, Product Integrations- aligning vendor delivery timelines, surfacing shared dependencies and preventing conflicting launches
• Build and maintain dashboards that give the product organization real-time visibility into vendor performance and product delivery status
• Communicate proactively about risks, trade-offs and vendor performance

Basic Requirements:

• 5+ years of experience in product operations, technical program management, or vendor/partner management with a technology or media company
• Deep familiarity with agile and scrum methodologies as applied to development
• Strong analytical instincts- able to define metrics and use data to drive vendor accountability conversations
• Demonstrated experience managing and collaborating across cross-functional and multidisciplinary teams
• 2+ years of management/leadership experience with a track record of driving performance
• Bilingual English/Spanish or English/Portuguese, with the ability to communicate effectively with diverse teams across the region.
• Strong stakeholder management and excellent written and verbal communication skills, with a track record of successfully managing cross-functional teams and external partners.

Desired Characteristics:

• Experience in the streaming media, entertainment technology or customer subscription industry
• Familiarity with product integration patterns (APIs, SDKs, platform partnerships
• Experience using tools such as Jira, Confluence, Notion, Linear, Looker or similar
• Highly organized, detail-oriented, and able to remain calm under pressure or tight deadlines, particularly when working with external partners.

Additional Requirements:

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered. 
• Must be 18 years or older 
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].