Sr. Product Manager, Consumer Payment Portal

About This Role:

As the Senior Product Manager for the Consumer Payment Portal, you are the chief advocate for the individual borrower. You are joining us to transform a traditionally stressful experience into one of empowerment and clarity. Your mission is to lead the strategy for a sophisticated, AI-driven platform that presents millions of users with personalized financial paths—whether that’s a custom payment plan, a settlement offer, or a new digital payment method. You will bridge the gap between complex fintech infrastructure and human-centered design to ensure no one is locked out of the financial system.

What You'll Do::
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Shape the Vision: Own the end-to-end product strategy and roadmap for our Consumer Payments products, aligning cutting-edge AI capabilities with TrueML’s mission to help distressed borrowers.

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Optimize via Data Science: Collaborate with our Data Science team to design ML models that intelligently present the right offer at the right time, maximizing conversion while prioritizing consumer wellness.

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Revolutionize Payments: Partner with global vendors (e.g., Stripe, Plaid) to eliminate transaction friction, expand payment options, and strategically manage processing costs.

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Build Transparent Systems: Lead the development of a robust balance-ledger service and intuitive user interfaces that allow consumers to track history and manage obligations with total confidence.

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Drive Market Growth: Identify and quantify new B2B opportunities, partnering with Sales and Marketing to bring high-impact payment solutions to market with a stellar GTM strategy.

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Define Success: Establish and monitor the KPIs that matter, using a mix of user research and quantitative analysis to iterate rapidly in an Agile environment.

Who You Are::
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A Fintech Specialist: You bring 5+ years of Product Management experience, with a deep-seated understanding of the payments industry, gateways, and consumer-facing financial journeys.

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A Strategic Thinker: You have a proven ability to translate complex business requirements and user pain points into detailed, actionable product specifications.

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Collaborative & Curious: You thrive when working across functional lines—specifically with Data Scientists and Engineers—to turn raw data and machine learning into impactful user features.

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A Master Communicator: You can navigate the technical nuances of a ledger system while eloquently advocating for the user experience to stakeholders and clients.

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Agile & Expert: You are a veteran of Agile methodologies and hold a degree in Computer Science, Business, or a related field (or have the equivalent "real-world" experience to prove it).

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Bonus Enthusiast: You get extra credit if you’ve dabbled in A/B testing, understand the nuances of debt resolution, or have hands-on experience with AI applications in finance.