Sr. Product Manager - AI Platform

About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Role OverviewWe are hiring a Senior Product Manager – AI Platform to build the foundational capabilities that enable HighLevel teams to ship AI-powered features faster and more reliably. This role is ideal for technical product managers or builder PMs who enjoy systems thinking and platform design. You will define and build internal AI infrastructure such as agent frameworks, model orchestration, evaluation systems, and data pipelines while ensuring these systems are reliable, scalable, and easy for product teams to use.

What You’ll Do

AI Platform Strategy- Define the roadmap for HighLevel’s AI platform layer.- Identify core AI primitives that should be centralized across the company.- Ensure platform capabilities enable teams to ship AI features faster.

AI Infrastructure & Capabilities

Design and evolve platform systems including:- LLM and model orchestration- Agent frameworks and tool usage- Context and data pipelines- AI evaluation and monitoring- Guardrails and governance frameworks

Internal Developer Enablement- Build tools and abstractions that simplify AI development for product teams.- Provide documentation and reusable building blocks.- Reduce duplicated effort across teams.

Reliability, Performance & Cost- Define performance and reliability standards for AI systems.- Work with engineering to optimize inference latency, cost, and scalability.

Responsible AI & Governance- Embed safety, compliance, and transparency into AI platform design.- Partner with security and legal teams on governance frameworks.

What Success Looks Like- Product teams can ship AI features faster- Reduced duplication of AI infrastructure- Reliable and scalable AI platform services- Consistent AI output quality across products

Minimum Qualifications- 8–10 years of product management experience- Experience working on technical platforms or developer infrastructure- Strong understanding of AI systems and LLM architectures- Ability to operate independently with high ownership

Preferred Qualifications- Hands-on coding or AI prototyping experience (1–2+ years)- Experience building AI platforms, ML infrastructure, or developer tools- Familiarity with agent frameworks, vector databases, and evaluation systems

Who This Role Is For- Technical PMs who enjoy building foundational systems.- Builders who work closely with engineering and architecture.- Product managers comfortable prototyping ideas and validating solutions quickly.

Why Should You Join Us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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