Sr. Product Engineer - User Assistance (ArcGIS Monitor)

Overview

Are you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for our platform’s users? Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance (UA) documentation and other enablement materials. In this position, you'll make our customers successful by creating UA materials for GIS software products. You'll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content to communicate methodology and best practices.

Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.

Responsibilities

• Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows

• Champion a variety of UA materials, including installed and online help, tutorials, blog articles, videos, and more

• Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release

• Be part of a UA team to produce and lead content that aligns with the appropriate Esri style to contribute to a consistent user experience

• Be part of a product development team to provide functionality feedback and usability testing

• Create and maintain a network with product management and marketing team members to create a consistent and intuitive experience across software and UA content

• Work with software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products

Requirements

• 5+ years of professional experience in a similar position supporting similar responsibilities

• An understanding of documentation workflows that use HTML, XML (DITA), or Markdown

• Experience producing web-based documentation using a content management system (CMS) that involves versioning and reuse of content

• Ability to learn and use software as a customer would to produce UA materials based on the experience

• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively

• Excellent time management and organizational skills to manage priorities and tasks as needed in a fast-paced work environment

• Excellent collaboration skills, working in a cross-functional environment

• Excellent problem solving and analytical skills

• Experience with IT observability / system monitoring software or ArcGIS software

• Bachelor’s degree in GIS, English, technical writing, or a related field

Recommended Qualifications

• Experience with/knowledge of the following:

• Working on a software development team using the Scrum process

• GitHub version control or other doc-as-code approach

• Deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT system (web/application servers)

• RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts)

• General server administration on Windows and Linux

• Python

• Strong testing experience with software products

• Master’s degree in GIS, English, technical writing, or a related field

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$92,144—$153,920 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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