Sr. Product Engineer - Agentic Observability

Overview

Do you want to join a team of dynamic and detail-oriented engineers building capabilities that apply AI to simplify and automate enterprise system observability. In this role, you will help define how observability solutions add telemetry and monitor health, performance, and usage of ArcGIS systems.

By observing and analyzing both traditional and cloud infrastructure, software components, and operational metrics, our observability platform helps organizations understand system behavior, detect anomalies, optimize performance, and plan for future capacity across complex ArcGIS deployments.

We are evolving these capabilities to incorporate AI-assisted and agentic operations, enabling administrators to interact with system telemetry using natural language. These capabilities will support system health inquiries, capacity forecasting, root cause analysis, operational planning for maintenance events, and AI-assisted troubleshooting and remediation for enterprise ArcGIS environments.

Responsibilities

• Work with software developers to design, build, test, and release high quality software

• Author and execute test plans; build and manage testing datasets for N-path, acceptance, and regression testing

• Research industry standards and specifications to translate requirements into software design

• Author Scrum user stories that define new feature capabilities to guide the software development process

• Communicate with product users to identify product requirements and advocate for their needs throughout the software development lifecycle

• Collaborate with product UI/UX designers to create mockups of rich user experiences for new capabilities

• Help define user workflows that integrate AI-assisted operations and natural language system interactions for observability and system management

• Evaluate and validate AI-assisted features that support root cause analysis, system diagnostics, performance troubleshooting, and operational recommendations

• Design and test scenarios that simulate real-world enterprise ArcGIS deployments to validate system insights and recommendations

• Help define safe operational boundaries and human-in-the-loop workflows for AI-assisted system operations and automation

• Author user guide documentation and provide technical review of user guide documentation for accuracy, completeness, and usability

• Provide best practices, user documentation, demonstrations, and technical assistance for the product

• Work with automation engineers to design UI automation

Requirements

• 5+ years of experience in a similar position supporting similar responsibilities

• Professional experience working as a GIS or IT practitioner maintaining a GIS or IT environment

• Experience deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems (web / application servers)

• Familiarity with traditional RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts

• Familiarity with general server administration on Windows or Linux

• Strong communication and collaboration skills, working in a cross-functional environment

• Excellent problem solving and analytical skills

• Bachelor's degree in Information Systems, Geographic Information Systems (GIS), Geography, Computer Science, or STEM related field

Recommended Qualifications

• Strong testing and QA experience with software products

• Experience maintaining and troubleshooting complex enterprise systems

• Experience with observability systems and performance monitoring concepts (Prometheus, Datadog, OpenTelemetry)

• Working knowledge of at least one scripting or programming language (Python, Shell, PowerShell, JavaScript)

• Experience in the SCRUM process and its application to the software development lifecycle

• Familiarity with large language models (LLMs) and their use in developer tools, operational platforms, or observability systems

• Experience with prompt engineering or designing workflows that leverage natural language interfaces

• Understanding of LLM limitations, including hallucinations, context limitations, and reliability challenges

• Experience designing user experiences that safely incorporate AI-generated insights, including techniques such as verification, explainability, and human-in-the-loop review

• Interest in building AI-assisted operational systems that help automate diagnostics, troubleshooting, and infrastructure optimization

• Familiarity with AI-assisted observability or AIOps concepts

• Experience with software control systems (GIT) and continuous integration and deployment (CI/CD) concepts

• Master's degree in Information Systems, Geographic Information Systems (GIS), Geography, Computer Science, or STEM related field

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$92,144—$153,920 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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