Sr. Planner, S&OP

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives.

Role Overview

We are seeking a highly analytical and operationally minded Senior Planner to lead hours planning and workforce modeling across our fulfillment and pharmacy operations.

This role will serve as the authoritative owner of hours modeling logic, productivity assumptions, and workforce capacity translation. The Senior Planner will partner closely with Business Analytics, Operations, Recruiting, and Finance to ensure that forecasted demand is translated into accurate, defensible weekly hours targets grounded in standardized assumptions.

This role requires strong analytical rigor, operational intuition, and the ability to influence cross-functional stakeholders through data-driven reasoning.

Responsibilities

• Own the framework for converting forecasted demand and production volume into required labor hours, including productivity assumptions, indirect labor definitions, and structured governance of model updates.

• Calculate and publish defensible weekly hours targets by department and site, ensuring transparency of inputs, assumptions, and capacity risks.

• Lead deep analysis of Planned vs. Actual hours performance, distinguishing model gaps from execution gaps and continuously improving forecast-to-hours accuracy.

• Serve as the primary labor modeling partner to Operations, Recruiting, HR, Learning, and Finance, aligning on hiring ramps, capacity implications, and structured labor signal outputs.

• Partner with Business Analytics to evolve proof-of-concept models into scalable, well-defined reporting solutions as the organization grows.

Experience & Skills

• 6+ years of experience in at least two of the following: Workforce planning, Capacity planning, Production planning, Supply planning, Demand planning, or Operations analytics

• Bachelor’s degree required, preferably in Supply Chain, Business, Merchandising Planning, or a related field

• 3+ years of experience working with ERP systems, planning systems, or replenishment systems preferred

• Strong experience building and maintaining hours or labor models, including translating operational workflows into structured planning assumptions

• Advanced Excel and Google Sheets proficiency, including data manipulation (Lookups, PivotTables, external data connections, scenario modeling, complex logic)

• Basic to intermediate SQL experience preferred; experience with BI tools (Looker, Tableau, etc.) is a plus

• Strong written and verbal communication skills with the ability to communicate complex concepts clearly and concisely across cross-functional stakeholders

• Ability to think through complex planning problems and resolve trade-offs that arise from balancing multiple operational priorities

• Detail-oriented and exceptionally organized, with demonstrated ability to structure ambiguity and drive disciplined planning processes

• Demonstrated ability to organize resources, analyze alternatives, and make data-driven decisions in a fast-paced, high-growth environment

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.