Sr Operations Manager - Warehouse

Schedule: Full Time

Job Type: On-site

Salary Type: Salary

Req #:2563

About the Role

The Senior Site Manager is the overall leader responsible for end-to-end warehouse performance, including safety, service delivery, financial results, and customer satisfaction. This role functions as the site’s general manager, with full ownership of operational execution across both physical and information flows, supported by two direct reports leading each area.

This leader is accountable for building a high-performance, safety-first culture while ensuring all customer SLAs, operational metrics, and financial targets are consistently met or exceeded. In addition, the role oversees vendor management, facility maintenance, and procurement coordination to support seamless, efficient, and uninterrupted operations.

What the Candidate Will Do

Lead Site Operations

• Own overall site performance across safety, service, quality, and cost

• Provide leadership and direction to two direct reports:

• Physical Flow (inbound, outbound, inventory movement)

• Information Flow (WMS, reporting, inventory accuracy, data integrity)

• Ensure alignment and coordination between physical and system-driven processes

• Drive a culture of accountability, continuous improvement, and operational excellence

Drive Safety & Compliance

• Champion a zero-incident safety culture across all site operations

• Ensure full compliance with OSHA standards, internal policies, and customer requirements

• Lead safety programs, audits, and continuous improvement initiatives

• Hold team members and vendors accountable to safety expectations

Manage Customer Relationships & SLA Performance

• Own the customer relationship at the site level, including communication, issue resolution, and performance reviews

• Lead regular SLA reviews to ensure all KPIs and contractual obligations are met

• Develop and present performance metrics, scorecards, and continuous improvement plans

• Ensure proactive communication and rapid response to service risks or failures

Oversee Operational Flow

• Manage and optimize both:

• Physical flow: receiving, storage, picking, packing, shipping

• Information flow: WMS transactions, inventory accuracy, reporting, data integrity

• Ensure synchronization between system data and floor execution

• Drive process improvements to increase throughput, accuracy, and efficiency

Own Vendor & Facility Management

• Manage all site vendors, including:

• MHE (maintenance, repair, and procurement)

• Facility maintenance and repairs

• Supply vendors (consumables, equipment, etc.)

• Oversee facility upkeep, expansion projects, and capital improvements

• Ensure vendor performance meets service, cost, and safety expectations

Partner on Procurement & Financial Coordination

• Partner closely with procurement to:

• Create, update, and manage purchase orders (POs)

• Ensure timely and accurate vendor payments and cost tracking

• Maintain financial discipline across all site-related spend

Own Financial Performance

• Manage site-level financial performance, including:

• Net Revenue (NETR)

• Operating Expenses (OPEX)

• Analyze financial results to identify risks and opportunities

• Develop and execute action plans to improve profitability and cost efficiency

• Manage budgets, forecasts, and cost control initiatives

Drive Continuous Improvement & Strategy

• Lead continuous improvement initiatives across safety, service, cost, and quality

• Identify process gaps and implement scalable solutions

• Lead strategic planning for site growth, efficiency, and capability expansion

• Partner with leadership on network-wide best practices and innovation

Basic Qualifications

• 7+ years of warehouse or distribution operations experience

• 3+ years of leadership experience with direct people management

• Experience managing end-to-end warehouse operations

• Working knowledge of WMS and inventory management systems

• Strong understanding of safety standards and OSHA requirements

• Experience managing budgets and operational costs

Preferred Qualifications

• Experience in a site-level leadership or general manager role

• Strong financial acumen with P&L ownership experience

• Experience managing both operational and system/data workflows

• Vendor management and procurement coordination experience

• Experience in 3PL, 4PL, or customer-facing logistics environments

• Bilingual (English/Spanish) preferred

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.