Sr. Operations Manager, Devices Global Logistics (DGL)

DESCRIPTION
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced ground-breaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?

Key job responsibilities
As a Sr. Operations Manager in the K-Flex Operations team within Device Global Logistics (DGL), you will:

Lead and execute complex, cross-functional initiatives across multiple organizations including Transportation, Business Intelligence, Operations, and Finance, ensuring alignment among diverse stakeholders
Partner with supply chain experts across DGL to drive, support, and influence strategic business initiatives that enable K-Flex to scale globally
Collaborate with 3PL operation field leaders to identify and implement innovative technology solutions and scale operational productivity through new initiatives
Analyze operational barriers systematically, focusing on root cause identification and understanding financial impact drivers
Work closely with cross-functional teams and 3PL partners to proactively identify and remove daily operational obstacles
Drive operational consistency through network-wide process standardization initiatives
Evaluate global warehouse topology and facility design to optimize network efficiency
Conduct business reviews with Senior Leadership, presenting insights, risks, and recommendations
Travel regularly to support operations and stakeholder engagement (travel is essential for this role)

A day in the life
In this role, you'll drive strategic initiatives for a rapidly scaling business within the K-Flex Operations team. Your day will involve managing complex, cross-functional projects that span multiple organizations and geographies. You'll collaborate closely with 3PL partners, supply chain experts, and internal stakeholders to solve operational challenges and implement innovative solutions. Regular communication with senior leadership is essential—you'll present project status updates, identify risks, and recommend process improvements that drive network-wide impact. Success in this position requires strong project management capabilities, excellent presentation skills, and a demonstrated ability to deliver results in fast-paced, ambiguous environments.

About the team
K-Flex Operations within Device Global Logistics (DGL) drives fulfillment excellence for Amazon's digital devices products in a rapidly scaling business environment. Our team expands system capabilities to meet evolving operational demands while championing continuous improvement initiatives across the company. We combine strategic thinking with hands-on execution to solve complex logistics challenges and enable global growth for Amazon's device ecosystem.
BASIC QUALIFICATIONS
Experience working with large, complex data sets
Experience communicating results to senior leadership
Experience with operations/supply chain
Experience in third party vendor/research partner management contract negotiation
Experience in leading large, cross functional projects
PREFERRED QUALIFICATIONS
Knowledge of statistics or other analytical techniques
Experience with SQL
Bachelor's degree in a relevant field or equivalent work experience
Experience using Microsoft Excel for data analysis, formulae, and data visualization

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