Sr Mgr, Solution Consulting

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Role:

ServiceNow is seeking an experienced leader as Senior Manager, Solution Consulting, who is comfortable with a highly visible role, to manage a team of pre-sales Partner Technology Strategists supporting Global Partners. This leader is responsible for a highly skilled and seasoned team of driven pre-sales Partner Technology Strategists, whose role is to advance technology and business relationships with ServiceNow’s Strategic Global Partnerships. The leader will motivate the team to:

• Deeply understand the partner business and their domain expertise to align a partner’s capabilities to our complementary markets
•  Create new business and offerings with those partners that generate valuable outcomes for our shared customers
•  Generate new paths to revenue for both ServiceNow and our partners.

The successful candidate will be a proven leader and compelling presenter. They’re motivated by great customer outcomes, by technology solutions to business problems, and by the success of their team members. They’ll have expertise across web and cloud technologies and will have demonstrated success in vendor pre-sales and large enterprise environments. This leader is responsible for their teams’ career planning and development, team development and hiring per the dynamic needs of the organization, and other administrative duties relative toteam management. In addition to these responsibilities, the manager is expected to maintainstrong relationships with counterparts in the Sales, Services, Support, Marketing and otherorganizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the manager's primary goal: developing and maintaining a world class team that consistently executes towards our Global Partnerships & Channels strategy.

What you get to do in this role:

The Solution Consulting Manager will ensure that they have an effective, motivated team of highly skilled resources to support engagements within the Partner ecosystem, Prospects, and Customers.

• Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnership with Strategic Global Partners
• Drives cross-industry development and go-to-market strategies for innovative solutions with our partners
• Understand the needs of the Global Partnerships and Channels organization, and develop plans to execute against current and future objectives and demands
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
• Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilisation of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and
• approval, activity reporting, commissions etc.
• This role requires up to 50% travel.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6+ years of leadership experience preferably within Pre-Sales.
• 10+ years of Pre-Sales Solution Consulting experience
• BA/BS in Computer Science or similar technical degree or equivalent experience.
• Has experience in building or leading pre-sales or professional services organizations –partner aligned organizations are preferred
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s) the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools.
• Understanding and experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
• Ability to motivate and inspire a growing team of leading Solutions Consultants
• Very Structured with focus on supporting teams towards goals and objectives by putting
• the team first
• Able to articulate and logically communicate concepts with technical and non-technical audiences
• Experience of working with Service Advisory firms, Service Integrator firms, Service Providers and Outsourcers is desired
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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