Sr Mgr-Account Management

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

 

In this role, you will have to:

Support USA, Canada, and UK retail sector for an e-commerce client specialized in home good and furniture. 

Work involves survey analysis, PowerPoint report making, survey data analysis & checking, verifying against earlier reports, conduct quality checks

PowerPoint template creation & data population, adherence to client's report publishing guidelines & PPT formatting requirements.

Minute eye for details needed for PPT creation, self-QC and delivery

Adherence to SLA on quality includes accuracy of data analysis and formatting requirements

Responsible for the first round of quality control for language, data analysis, PPT template creation & data population

Learn and work on survey administration tools like Decipher for survey testing and survey programming

Good English comm skills, able to communicate one's opinions and discuss with team, should be a collaborator, self-starter, upskill MS Office skills

Shift timing: Monday to Friday (US timings)

Qualifications

Our most successful candidates will have:

Bachelor/Master Degree in Business or Commerce will be considered an asset

Proficient in MS Office applications

Minimum 3 years of experience in operations management

Minimum 5 years of experience in contact center industry

Experience in client relationship management and employee development/coachingExperience dealing with escalated issues in a contact center capacity

The ability to successfully work across cross-functional teams

A positive work ethic and commitment to achieve the best possible outcomes

The passion to be a role model that exemplifies our

10 Things (cultural values)

Possess exceptional time management,

organizational and prioritization skills to complete work in a timely manner

Excellent communication skills; listening, verbal and written

Ability to assess the "big picture" and draw connections between inputs and outputs

Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations

Ability to use spreadsheet applications to maintain

and develop operational and financial data reporting

All your information will be kept confidential according to EEO guidelines.