Sr. Manager – Talent Acquisition

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Location: Hyderabad, with 4 days work from office.
Function: Human Resources / Talent Acquisition

About the Role:

We are looking for a results-driven Senior Manager – Talent Acquisition to lead hiring delivery and drive operational excellence across APAC. This role will be responsible for managing end-to-end recruitment, building strong stakeholder partnerships, and ensuring consistent achievement of hiring goals.

The ideal candidate will bring a mix of execution rigor, team leadership, and process optimization, with the ability to operate effectively in a fast-paced, globally matrixed environment.

Key Responsibilities:

Hiring Delivery & Execution:

• Own and drive end-to-end recruitment across technical and non-technical roles.
• Ensure consistent delivery against key metrics such as time-to-hire, offer acceptance ratio, and sourcing mix.
• Proactively manage pipelines and ensure timely closure of open roles.

Team Management:

• Lead and mentor a team of recruiters, driving performance, accountability, and capability building.
• Set clear goals, track progress, and ensure alignment with overall TA objectives.

Stakeholder Management (Global):

• Partner closely with hiring managers and business leaders across geographies to understand role requirements and hiring priorities.
• Effectively engage with global stakeholders, providing market insights, talent trends, and compensation inputs to support decision-making.
• Demonstrate flexibility to support and collaborate across multiple time zones and regions.
• Ensure regular communication and updates through structured hiring cadences.

Process Excellence, Compliance & Candidate Experience:

• Drive adoption of structured interview frameworks and evaluation scorecards.
• Ensure a consistent and high-quality candidate experience across all stages of the hiring process.
• Demonstrate strong attention to detail and high adherence to defined hiring processes and standards.
• Partner with audit and compliance teams to ensure all recruitment activities meet governance, documentation, and regulatory requirements.
• Identify and implement process improvements to enhance efficiency.

Data & Reporting:

• Track and report key recruiting metrics (TAT, funnel conversion, offer acceptance, etc.).
• Use data to identify bottlenecks and drive continuous improvement in hiring outcomes.

Sourcing Strategy & Pipeline Building:

• Strengthen direct sourcing channels and reduce dependency on agencies.
• Build and maintain pipelines for critical and niche roles.

AI & Tool Adoption:

• Leverage AI tools and recruiting technologies to improve productivity and turnaround time.
• Support implementation of automation and workflow enhancements within TA.

Compliance & Governance:

• Ensure 100% ATS hygiene and documentation compliance.
• Adhere to defined hiring processes, SLAs, and approval workflows.

Qualifications & Experience:

• 12+ years of experience in Talent Acquisition, with team management experience.
• Proven ability to deliver hiring targets in a fast-paced environment.
• Experience hiring across technology and business roles.
• Strong experience working with global business stakeholders and managing geographically distributed hiring needs.
• Demonstrated flexibility to support global time zones and cross-regional collaboration.
• High attention to detail with strong process orientation and adherence.
• Experience working with audit, compliance, and governance frameworks within TA functions.
• Strong stakeholder management and communication skills.
• Experience with ATS platforms (e.g., Lever) and recruiting metrics.
• Exposure to process improvements and AI-enabled hiring tools is a plus.

What Success Looks Like:

• Consistent achievement of hiring goals with strong SLA adherence.
• High-quality hiring outcomes supported by structured processes.
• Strong recruiter team performance and capability development.
• Seamless collaboration with global stakeholders and high satisfaction levels.
• Strong compliance posture with audit-ready recruitment practices.
• Improved efficiency through process and technology adoption.

Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity

Interested? Know someone who might be? Apply online now.

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.