Sr. Manager, People Operations

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

Transform the employee experience for Auctane’s global workforce. In this pivotal leadership role, you will scale and refine processes across the entire employee lifecycle, leveraging HR technology to build and optimize a world-class global shared service model. Leading a dedicated team of Tier 1 specialists, the ideal candidate is a dynamic dual-threat—a leader who can seamlessly balance high-level strategic vision with hands-on, flawless tactical execution.

What will you be doing?

Key Responsibilities

• Own the end-to-end employee lifecycle—including onboarding, employee changes, and offboarding—to deliver a consistent global employee experience.

• Manage cross-functional coordination across HR, Talent Acquisition, Payroll, IT, Finance, Legal, and Workplace to deliver processes that scale without ad hoc fixes or manual workarounds.

• Own and manage People Operations service delivery, including workload management, workflow optimization, establishing SLAs, and continuous product enhancements.

• Partner with global HR Centers of Excellence to draft, publish, and maintain robust standard operating procedures (SOPs) and global HR policies.

• Build and maintain a comprehensive knowledge base for employee and internal stakeholder use to increase efficiency, eliminate single points of failure, and promote automated resolutions.

• Manage escalations and proactively build solutions that reduce friction for employees and managers across North America, Europe, and Asia.

• Use data to evaluate program effectiveness, guide strategic decisions, and iterate quickly on service delivery models.

• Lead, coach, and develop a high-performing team of People Operations Specialists, ensuring the team can support both current operational needs and future global growth.

What are we looking for?

Requirements

• 7+ years of experience in People Operations, HR Programs, or Talent Operations, preferably in a scaling or high-growth environment.

• 3+ years of experience in a direct leadership or people-management role.

• Detail-oriented with a strong focus on data integrity, compliance, and operational rigor, especially related to pay, employment status, and employee records.

• Experience managing global HR operations and processes across multiple time zones, coupled with a strong foundation in Philippines employment practices.

• Experience administering a centralized service desk or ticketing platform (experience with Jira Service Management is a strong plus).

• Hands-on experience with HR systems, onboarding tools, and compliance-related workflows, with the ability to improve or redesign systems as needed (experience with ADP WorkforceNow, Cloudpay, and/or Greenhouse Recruiting is a plus).

• Strong cross-cultural communication skills, with the proven ability to lead complex projects and influence a wide range of global internal and external stakeholders.

• The ability to use data to tell a compelling story, evaluate team effectiveness, and influence business decisions.

The Tech

Tech proficiency should be:

• HRIS (ADP WorkforceNow preferred)

• Payroll System (CloudPay preferred)

• Time and Attendance System

• Service Management System

• Google Suite

What do we offer?

🌿 1. Health & Well-beingAuctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.

• Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

• Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation EnhancementsWe offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life BalanceAuctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

• 15 paid sick days per year.

🎉 Paid Holidays:

• Observation of statutory national and local holidays.

💐 Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & RecognitionWe invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

• Support for continuous learning and professional development.

🤝 Referral Program:

• Incentives for recommending great talent to join the team.