Sr. Manager, Engineering

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary

Are you ready to play a pivotal role in revolutionising local and state government through cutting-edge technology? OpenGov seeks an experienced Sr. Manager, Engineering to lead our innovative team of engineers in the Revenue and Portals space. This role is perfect for a leader who thrives in a fast-paced, multi-tenant SaaS environment and is passionate about leveraging React, JavaScript, TypeScript, Node.js, AWS, and AI to build world-class solutions that will directly impact the effectiveness of local and state governments.

At OpenGov, we are driven by our mission to power a more effective and accountable government. We offer a collaborative, diverse, and supportive environment where your contributions have a direct impact. With opportunities for professional growth, continuous learning, and flexible work arrangements, you will be part of a team committed to innovation and excellence.

Responsibilities:

Strategic Vision:

• Collaborate with senior leadership to develop and execute a comprehensive technical strategy that aligns with the company's long-term objectives, ensuring a robust and future-proof engineering roadmap.

• Drive a long-term vision to scale engineering processes, infrastructure, and technology stacks to support organisational growth and evolving business needs.

• Influence senior leadership and stakeholders by providing insights and recommendations on technology trends, competitive landscape, and strategic opportunities.

Leadership and Management:

• Lead one or more engineering teams, including senior and mid-level engineers, providing strategic direction and ensuring cohesive execution across all projects.

• Recruit, develop, and retain top engineering talent, shaping an organizational structure that supports career growth, learning, and performance excellence.

• Foster a collaborative environment between teams, promoting information sharing, best practices, and a unified approach to product development.

• Spearhead major cross-functional initiatives, ensuring their successful execution and alignment with the company’s strategic objectives.

Technical Expertise:

• Oversee the architectural design, development, and deployment of scalable, reliable, and secure multi-tenant SaaS solutions on AWS, setting high standards for technical excellence.

• Champion innovative technologies and development methodologies, ensuring the continuous evolution of our technical stack and processes to stay ahead of market demands.

Collaboration and Communication:

• Work closely with product managers, designers, and architects to ensure alignment between technical capabilities and business goals.

• Maintain clear and transparent communication channels within and across teams, providing updates on project status, system architecture, and timeline expectations.

• Coordinate with distributed teams to ensure seamless feature delivery in a fast-paced and collaborative environment.

Operational Excellence:

• Define and enforce stringent Service Level Agreements (SLAs) and reliability metrics, driving operational excellence and customer satisfaction.

• Transform existing processes by implementing proactive, efficient, and resilient systems that enhance operational performance and reduce technical debt.

• Lead initiatives that promote a culture of continuous improvement, embedding best practices and operational efficiencies across the engineering organization.

Requirements and Preferred Experience:

• 10+ years of combined experience, including 5+ years of technical leadership and people management roles, and at least 5+ years of hands-on software development experience with one or more modern languages such as Java,.NET, JavaScript, or NodeJS.

• Demonstrated success in leading multiple teams and scaling engineering organizations to meet substantial business growth demands.

• Proven expertise in AWS cloud services and cloud-native architecture, with a strong ability to guide and mentor teams in leveraging these technologies.

• Comprehensive understanding of API design, multi-tenant architectures, distributed systems, microservices architecture, and CI/CD pipelines.

• Proven track record of successfully driving large-scale, consumer-facing enterprise SaaS software projects.

• Advanced knowledge of industry best practices in software development, architecture, and operational excellence.

• Experience in leading organizational change and driving cross-functional initiatives that align with business strategy and goals.

• Exceptional communication skills with an ability to influence and engage stakeholders at all levels across the organization.

• Strong strategic thinking and problem-solving abilities, with a history of driving clarity and successful outcomes in complex, ambiguous situations.

• Exemplary collaboration skills, fostering a culture of teamwork, transparency, and trust within and across engineering teams.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.