Sr Manager, Change Management

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Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

As the Change Management Manager, you will be responsible for the "people side of change" for our internal Cloud Success platform. Your mission is to ensure that our Cloud Success personas—Engineers, Architects, Guides, and Onboarding Specialists—not only understand the changes coming to their tools but successfully adopt them into their daily work.

You will act as the bridge between the Business Transformation teams and the Internal Cloud Success users, translating complex platform changes into clear, actionable communications and training paths. You will use data to track adoption and proactively design interventions where users are struggling. You will be a change adopter yourself, and will leverage the latest AI capabilities and internal tools to accomplish these goals.

Key Responsibilities

1. Communication & Stakeholder Engagement

• Communication Strategy: Design and execute a comprehensive communication plan that explains the "Why, When, and How" of platform changes.

• Persona-Based Messaging: Tailor communications to specific Cloud Success personas, ensuring each role understands "what's in it for me," and partnering with Creative Experts to "tell our story" to the broader organization.

• Feedback Loops: Establish and manage channels for internal users to provide feedback, ensuring the project teams hear the "voice of the user" throughout the project lifecycle.

2. Adoption & Readiness

• Change Impact Analysis: Partner with project teams to identify exactly how new features will change the day-to-day work of internal users.

• Change Adoption Framework: Develop and execute a framework that ensures that employees don’t just have access to new tools or processes, but actually embrace, learn, and use them consistently. The framework should take into account the phases of change including awareness and alignment, readiness, and engagement and advocacy.

3. Measurement & Data-Driven Strategy

• Adoption Metrics: Define and track Key Performance Indicators (KPIs) for adoption (e.g., login frequency, feature utilization, time-in-tool, and error rates).

• Sentiment Analysis: Conduct post-deployment surveys and focus groups to measure the "health" of the change.

• Intervention Planning: Identify cohorts with low adoption and develop targeted solutions—such as "Office Hours," refined documentation, or UX feedback—to improve proficiency.

Required Qualifications

• Experience: 3+ years in Change Management, Internal Communications, or Business Transformation, ideally within a SaaS or high-growth tech environment.

• Methodology: Deep understanding of industry-standard Change Management frameworks (e.g., Prosci/ADKAR, Kotter, or ACMP).

• Technical Fluency: Ability to quickly learn the Salesforce/Cloud Success ecosystem.

• Analytical Skills: Proficiency in using data to tell a story. You should be comfortable using Salesforce dashboards or BI tools to track user behavior.

• Influence: Proven ability to influence without authority, gaining buy-in from both busy executives and technical individual contributors.

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Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $157,800 - $216,900 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.