Sr. IT Specialist

Join LeapXpert: Innovating the Future of Business Communication

At LeapXpert, we're revolutionizing business communication by seamlessly integrating the familiarity of consumer messaging apps with enterprise-grade security and compliance. 

As pioneers in responsible business communications, we empower employees and clients to connect through their preferred messaging platforms while upholding the highest standards of governance and security.  

Our mission is to transform workplace communication globally. 

We've been recognized as a Visionary in Gartner's Magic Quadrant for Digital Communications Governance and Archiving Solutions, raised a $20 million Series B funding round—bringing our total funding to $60 million, and earned the trust of top-tier institutions worldwide, who rely on our platform daily to streamline client communications. 

This is just the beginning—we're growing rapidly and we're seeking passionate, talented individuals to join our team.  

 This is your opportunity to work on impactful projects using cutting-edge technologies alongside driven innovators from around the world. 

 Apply now to be part of something revolutionary! 

Why join us

Innovative Culture: Work at the cutting edge of business communication technology, with a product that’s changing the way Fortune 500 companies communicate.

Impactful Work: Your contributions will directly impact how millions of professionals connect and collaborate worldwide.

Global Team: Be part of a diverse, mission-driven team that values collaboration, innovation, and growth.

Growth Opportunities: With our rapid expansion, there are plenty of opportunities for professional growth and development.

Award-Winning Product: Join a company with a track record of success and recognition, including accolades like being named a Gartner Cool Vendor.

About the role

Title: IT Specialist

Function: IT

Reporting: Director of IT

Location: Sofia, Bulgaria - Hybrid

We are seeking a highly skilled Senior IT Specialist to support and enhance our IT operations and end-user environment. Reporting to the IT Infrastructure Manager, you will be responsible for managing IT service requests, administering user access across SaaS platforms (primarily through Okta and Microsoft Entra ID), and providing expert support for Windows, macOS, Office 365, and other business applications. You will work closely with teams across the organization to ensure reliable, secure, and efficient IT services.

What you’ll do 

IT Service Management

Manage and prioritize ITSM ticket queues, ensuring timely resolution of incidents, service requests, and problems.

Perform root cause analysis and implement preventive measures.

Follow ITIL best practices for incident, problem, and change management.

Identity & Access Management

Administer and manage access to all SaaS applications via Okta and Microsoft Entra ID (user onboarding/offboarding, group policies, SSO integrations).

Maintain security best practices in identity and access control.

End-User Support

Provide hands-on support for Windows, macOS, and Office 365 environments, including other business software and SaaS applications.

Manage IT asset lifecycle, including procurement, inventory tracking, and vendor coordination.

Assist with hardware, software, and peripheral troubleshooting.

Support collaboration tools such as Microsoft Teams and Slack.

Systems Administration & Tools Management

Administer endpoint management tools (e.g., Intune, JAMF) for device provisioning, compliance, and patching.

Support IT asset management tools and maintain accurate inventory records.

Security & Compliance

Ensure systems and processes comply with internal security policies and regulatory standards (PCI-DSS, ISO, SOC2, etc.).

Assist with IT audits and documentation.

Documentation & Reporting

Maintain clear technical documentation, knowledge base articles, and procedural guides.

Prepare reports on service performance and improvement opportunities.

Required Skills and Qualifications 

Degree in Information Technology, Computer Science, or related discipline (or equivalent experience).

5+ years of experience in IT support or system administration.

Strong technical knowledge in:

OS: Windows, macOS

Collaboration tools: Office 365, Teams, Slack

Identity & Access Management: Okta, Microsoft Entra ID

Endpoint Management: JAMF, Intune

ITSM Tools: ServiceNow, Freshservice, Freshdesk, Jira

Excellent problem-solving and analytical skills.

Strong organizational and time management abilities.

Experience with IT asset management, procurement, and vendor coordination.

Experience with security, compliance, and audit processes is a plus.

Ability to work independently with a proactive “get things done” mindset.

Excellent communication skills in English (both verbal and written)

Preferred Skills and Qualifications 

Ability to work across multiple time zones and manage a global team.

Experience in a fast-paced SaaS environment, driving operational improvements.

Our Values 

Curiosity: We’re curious and future-focused.

One Team: We’re one team, in many colors.

Customer–Driven: We’re obsessed with the customer.

Integrity: We don’t compromise on integrity.

Excellence: We exemplify excellence

LeapXpert values diversity and inclusion as critical components of our culture and success. We believe a diverse team with various backgrounds, experiences, and perspectives fosters creativity, innovation, and mutual respect. We are committed to creating a welcoming and supportive environment where everyone can thrive regardless of ethnicity, gender identity, sexual orientation, age, religion, or ability. We actively seek to recruit and retain talent from diverse communities and encourage all qualified candidates to apply.   Please submit your resume for consideration.