Sr. Industrial Engineering, Service Team

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

The Sr.  Industrial Engineer & Analyst for Services will deliver significant improvements in cost, manufacturability, capacity, and serviceability for robotic surgical instruments and accessories. The Sr. Industrial Engineer & Analyst is responsible for leading continuous improvement projects, maintaining the plant layout, time studies, balancing production lines and strives to maintain gross efficiency accuracy for the services need from our customers. Maintaining standard time for all products ensuring there is enough space availability and capacity installed as well as provide HC quantity needed to meet build plan among other industrial engineering related activities.  This person will also perform analytics across Operations to ensure key metrics are being monitored and acted upon.

Essential Job Duties

• Lead and participate in Industrial Engineering projects and activities for the Services Group.
• Projects may include value stream mapping, design reviews, new product development and introduction, new line or facility start-up, and facility design.
• Run structured technical problem-solving investigations and utilize data driven analysis to provide recommendations and solutions to achieve improvement.
• Evaluate operations and identify improvement opportunities, utilizing data analysis and metrics to build a business case, and deliver on execution.
• Monitor operational metrics including labor hours, WIP levels, and productivity; analyze data for trends, and collaborate with process owners to improve.
• Review and analyze work cell layout, process flow, material flow, etc. 
• Recommend cost-effective solutions for improving the utilization and efficiency of personnel, equipment and/or physical space.
• Lead projects that will result in improved costs/efficiency and/or enhanced quality.
• Perform duties and train in the areas of time standards, line balancing, simulation modeling, cost estimation, labor planning, and continuous improvement.
• Support large building or multi-cell layout changes.
• May lead layout changes of moderate size with minimal oversight.
• Perform strategic analysis and communicate findings effectively to various levels of management. This may include assessing long-range capacity forecasts from analysis to recommendations and justification for facilities, equipment, and/or labor requirements for new or sustaining product ramp.
• Design, develop, and maintain interactive dashboards for key technical and business stakeholders by consolidating multiple data sources.
• Gather and incorporate user feedback to improve the function and experience of dashboards and visualizations.
• Debug databases and dashboards to identify data errors and/or inconsistencies, and work with data engineering team to resolve.
• Author and maintain reference materials owned by the department.
• Participate in the SIOP process to ensure the build plan is achievable and puts the site in the best position for success.
• Support corporate lead continuous improvement efforts in the areas of SIOP, Industrial Engineering, and Analytics.
• Assist in setting and attaining quarterly and annual production goals.
• Develop relationships with IEs throughout the company to share best practices and develop knowledge bases.
• Perform project management duties for cross-functional departmental projects.

Required Skills:

• Bachelor’s Degree in Industrial Engineering or related discipline (or equivalent experience)
• Minimum of 5+ years of analytics and IE experience.
• A few years servicing customers from an IE point of view
• Minimum of 5+ years or more of applicable professional experience
• Capacity and labor modeling experience required.
• Experience using data visualization tools such as Tableau and Smartsheet required.
• Experience with manufacturing layout and simulation tools such as AutoCAD, Visio, via TABLE, FlexSim, and Simul8.

Preferred Skills and Experience  

• Excellent organizational skills. Able to manage multiple fast-paced projects simultaneously.
• Ability to communicate effectively and professionally across a range of technical disciplines with a broad slate of stakeholders, including management, peers, customers, and suppliers.
• Experience with Snowflake and Tableau
• Experience in an ISO 13485, ISO 9001, or medical device manufacturing environment.
• Experience with data systems (SAP, SAP HANA, EDW) and data manipulation and reporting packages (Tableau, Excel)

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.