Sr. Group Product Manager, Hospital Customer Insights

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position

You will become a member of the Digital Global Product Management team helping to lead and support multiple digital ecosystem experiences, both intra-operative and peri-operative, across surgical platform solutions and across their lifecycle.  As an upstream strategic and product management expert, you will lead and mentor a team of product managers working with cross-functional partners to evaluate solutions to real customer problems, guide successful product launches and provide strategic expertise throughout the product lifecycle.  Responsibilities for your team will be heavily focused on managing the transitions from ideation and production evaluation ideations through active new product development to global product launch and sustainment.  Your team will be a key development and design stage stakeholder for multiple projects and will guide the global system portfolio strategy, inclusive of development long range product roadmaps.

Essential Job Duties

In the first 12 months from start of employment, this team member will build and manage the team that will:

• Manage the Hospital Insights pipeline (across multiple hospital functions) and release scoping process, and prioritization for each major and minor release over next 12 months on the My Intuitive or other digital platforms, ensuring desirability, feasibility, and viability requirements are met across the range of workstreams supported

• Provide clear and transparent direction to cross functional teams on release timing to ensure appropriate budgeting and planning in the annual cycle

• Ensure key transfer of knowledge for commercial roll out activities and ensure support for key content and events

• Ensure coordinated commercial readiness of Hospital Insights features for launch of MyIntuitive in target regions, aligned with broader Hospital strategies, including all key company stakeholders and culminating in successful regional commercial readiness evaluations prior to release

• Manage the integration of hospital insights into the Digital product strategy and business product roadmap and global commercial expansion planning, evidenced by

• Approved strategic initiatives and workstreams during strategic planning

• Launch and alignment of Hospital Insights to a broader set of Hospital User product roadmap features and successful adoption in field

• Successful business model key performance indicators measured in field

• Must work very closely with Hospital marketing, sales leaders, and other BUs to ensure the information to hospital customers sets consistent

Qualifications

Required Experience and Education

• Minimum 10 years experience in product management with a bachelor's degree in engineering discipline, or equivalent combination of education and experience

Required Knowledge, Skills and Abilities

• Expert knowledge of global medical device regulations

• Strategic portfolio planning and execution abilities

• Budget and resource management skills

• Advanced problem-solving and cross-functional leadership

• Experience managing complex projects and large teams

• Strong mentoring, coaching, and communication skills

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.