Sr. Financial Data Analyst

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Role Overview

The Senior Financial Data Analyst is responsible for developing and maintaining the data infrastructure and analytics that support FP&A deliverables, including executive reporting for key SaaS metrics: ARR, bookings, revenue performance, product mix, and customer retention.

This role plays a critical part in ensuring financial and operational data is accurate, consistent, and accessible for key stakeholders. The position reports into FP&A with table-stakes partnerships with Accounting, RevOps, and other Data experts to deliver reliable insights that support strategic decision-making and financial performance management.

Key Responsibilities:
Financial Metrics & Reporting Own the development and maintenance of core financial metrics including ARR, bookings, product performance, and retention. Ensure consistent metric definitions and data integrity across financial reporting and executive dashboards.

Executive Reporting & BI Management Design, build, and maintain financial dashboards and reports within the company’s primary Business Intelligence (BI) platform (PowerBI). Ensure dashboards are reliable, up-to-date, and clearly communicate performance insights for Finance leadership and executive stakeholders.

Financial Performance Analysis Support deep-dive analysis to identify revenue trends, performance drivers, and potential risks. Support Finance leadership with analytics related to revenue performance, pipeline-to-revenue conversion, churn trends, and growth drivers.

Ad Hoc Financial Analysis Support Finance leadership with steady stream of ad-hoc or custom analytics; incorporate into backlog and future roadmap where it makes sense.

Data & Systems Expertise

Financial Data Systems Understanding Develop a strong understanding of how key operational and financial systems interact across the revenue lifecycle, including CRM and ERP platforms. Support the integrity and consistency of data used in financial reporting and analytics. Maintain a working knowledge of data structures in these systems to understand how this data flows end to end. Develop monitoring and data management processes to govern and control key data.

SQL Development Write, update, and maintain SQL queries and scripts necessary to extract, transform, and structure data for financial reporting and dashboard development while ensuring data integrity and performance.

Finance Reporting Infrastructure Develop and maintain datasets, reports, and dashboards across BI tools and source systems to support financial planning, forecasting, and executive reporting.

Qualifications & Requirements:
Experience Minimum of 5 years of experience in a financial data analyst, business intelligence, finance analytics, or similar role supporting Finance, FP&A, or revenue analytics in an Enterprise SaaS environment.

Communication Ability to effectively bridge technical and business audiences by explaining data, methodologies, and insights in a clear and practical way.

BI Tool Expertise Extensive hands-on experience building dashboards and reports in BI platforms such as Power BI, Tableau, Domo, or similar tools.

SQL Proficiency Advanced proficiency in SQL including complex query development, data transformation, and query optimization for reporting environments.

Education Bachelor’s degree in a quantitative or analytical field.

Required Skills & Knowledge:
SaaS Financial Metrics Expertise Strong understanding of the Enterprise SaaS business model and key financial metrics including ARR, bookings, ACV, churn, expansion, and retention.

Revenue Data Familiarity Experience working with operational revenue data from CRM and finance systems and translating it into financial reporting and analytics.

Systems Familiarity Working familiarity with systems such as Salesforce and NetSuite, with an understanding of how operational GTM data translates into financial metrics and reporting.

Communication Skills Excellent written and verbal communication skills with the ability to translate complex data findings into clear, actionable insights for finance and executive stakeholders.

Attention to Detail Exceptional attention to detail with a strong commitment to data accuracy, reporting consistency, and data governance.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid