Sr. Executive / Executive - Reservations & Ticketing (Customer Experience)

Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, and cabs, and provide travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information. With over 54 crore Annual Active Users in Fiscal 2025, ixigo is the leading OTA for Next Billion Users in India. For more information, please visit http://www.ixigo.com

The Senior Executive – GDS role is critical for maintaining business-as-usual (BAU) operations and ensuring the timely, accurate, and compliant execution of GDS-related activities. The role involves handling BAU cases using Amadeus and Galileo, managing complex ticketing scenarios, and supporting seamless travel operations with a strong focus on accuracy, compliance and zero escalations.

Roles & Responsibilities -:

• Manage end-to-end GDS operations using Amadeus and Galileo.
• Perform flight bookings, modifications, cancellations, and schedule change handling
• Handle ticket issuance, reissuance, and refunds accurately as per airline fare rules
• Manage ancillary services (EMD issuance, reissuance, and refunds)
• Handle complex fare calculations, penalties and proration logic
• Ensure compliance with airline policies, GDS rules, and audit requirements.
• Coordinate with airlines, partners, and internal stakeholders for case resolution
• Handle customer escalations and provide timely resolutions
• Support reporting, documentation, and SOP adherence
• Handle customer interactions via calls and emails as applicable, in line with defined SOPs

 

Skills & Qualifications -:

• Strong hands-on experience with Amadeus & Galileo GDS
• Excellent understanding of:• Airline fare rules & penalties
• Ticketing -Issuance
• Refund & reissue scenarios
• EMD handling
• Refund handling

• Ability to manage high-volume BAU operations
• Good communication skills (written & verbal)
• Ability to work independently in a 24×7 shift environmentPreferred Qualifications

• Certification in Amadeus and/or Galileo (preferred)
• Exposure to NDC, EDIFACT, and ancillary service workflows (added advantage)
• Graduate in any discipline (Travel & Tourism preferred)

Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.