Sr Engineer, Support Operations

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

Saviynt is looking for a Sr Support Engineer to help scale, support and operate its leading converged identity Governance (IGA) and Cloud Privilege Account Management (CPAM) cloud platform. As a Principal IGA and CPAM Cloud Services Engineer, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging research, and investigation. For customer reported incidents, resolution and recovery SLA must be met, and RCA is mandatory with the goal to detect and prevent future issues through automation.

WHAT YOU WILL BE DOING:
• Identify, debug and troubleshoot break fix issues and take it to a resolution

• Respond and resolve issues within agreed service levels

• Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings

• Communicate with end users/businesses to explain the issue(s) and resolution. Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents

• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures

WHAT YOU BRING:
• Domain knowledge in Identity and Access Management (IAM)

• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM

• Database : Extensive experience in database operations & SQL

• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)

• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman

• Basic knowledge of operating systems such as Linux, Unix & windows

• Prior experience integrating with any SSO providers

• Experience working with global Customers and strong customer focus

• Excellent written and verbal communication skills

• Keywords: Cloud, Java, Scripting, Linux, SQL

Good to have:

• Domain knowledge in Privileged Access Management (PAM)

• Hand-on experience in PAM products like CyberArk, Beyondtrust

• Experience with any ticketing tools such as Freshdesk, Servicenow, JIRA, Remedy, etc is preferred

• Hands-on experience in internals of cloud components (ex. Public Cloud, Containers, Kubernetes, Applications, APIs)

• Strong understanding of Cloud offerings - AWS or Azure preferred

• Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)

Qualification:

• Bachelor’s/equivalent in Engineering

• 5+ years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance products

• Experience in one of the public cloud platforms – AWS or Azure

• Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights

• Knowledge of Java/J2EE and SQL

• Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck

• Understanding of SLAs and the importance of being within SLAs

We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $120,000 - $150,000 annually.

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will:

Complete security & privacy literacy and awareness training during onboarding and annually thereafter

Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.