Sr. Engineer, IT Help Desk

Egyptian Banks Company

New Cairo City, Cairo Governorate, Egypt permanent

Posted: October 13, 2025

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Quick Summary

Improve and upgrade IT environment for the user for more efficient performance. Troubleshoot and provide first support for network problems. Configure and install network printers and troubleshoot their problems. Install new software and upgrade PC hardware when needed.

Required Skills

Trading Desk Support Network Troubleshooting Hardware Installation Software Installation Dell Hardware Software Troubleshooting Microsoft Certifications VMware vCenter CompTIA A+ Red Hat Certifications CompTIA Network+

Job Description

• Improve and upgrade IT environment for the user for more efficient performance.

• Troubleshoot and provide first support for network problems.

• Configure and install network printers and troubleshoot their problems.

• Install new software and upgrade PC hardware when needed.

• Troubleshoot and handle hardware, software and PC's problems.

• Know the problem that related to software or hardware and troubleshoot to solve it for any user and create the IT environment for the user just joining the company.

Requirements:
• +5 Years of Experience in IT Helpdesk

• Bachelor's degree in engineering, computer science or equivalent

• CCNA preferred Experience

• Microsoft \ VMware \ Red hat certificates
• CompTIA A+ Certification
• CompTIA Network+ (N+) Certification

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