Sr. Employee Relations and Engagement Specialist

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

SUMMARY

The Sr. Employee Relations & Engagement Specialist plays a key role in supporting a positive, compliant, and high-performing work environment. This position is responsible for leading workplace investigations, providing guidance on complex employee relations matters, and identifying trends to proactively reduce risk.

In addition, this role supports employee engagement initiatives by facilitating surveys, analyzing feedback, and partnering with leaders on targeted action planning. This position works closely with People Operations leadership and leaders across the organization to ensure consistent, fair, and effective people practices.

WHERE YOU’LL WORK

This position is hybrid. Work from home and come onsite to the main office located in Garden Grove. Standard business hours are Monday through Friday from 8:00 am to 5:00 pm. 

WHAT YOU’LL DO

Employee Relations

Lead and conduct workplace investigations, including harassment, discrimination, retaliation, and policy violations

Conduct investigations from intake through resolution, including planning, witness interviews, credibility assessments, and detailed findings documentation

Develop investigation strategies based on the nature and complexity of each case, ensuring a thorough and impartial approach

Evaluate conflicting information and make well-reasoned, defensible findings based on evidence and established standards

Provide guidance to managers on employee relations issues, including performance management, corrective action, and terminations

Ensure consistent application of company policies and employment practices

Prepare thorough, clear, and defensible investigation summaries and recommendations

Partner with leadership and legal counsel on high-risk or sensitive employee matters

Support litigation preparation, including documentation, timelines, and fact-finding

Identify trends and patterns in employee relations issues and recommend proactive solutions

Employee Engagement & Experience

Administer employee engagement surveys, including mid-year and annual initiatives

Analyze survey results and identify key themes, trends, and opportunities for improvement

Prepare clear and actionable reports for leadership

Partner with leaders to develop and track engagement action plans

Support performance review cycles, including process coordination, communication, and reporting

Monitor employee sentiment and provide insights to People Operations leadership

Contribute to initiatives that support employee engagement, retention, and workplace culture

People Operations & Collaboration

Partner closely with People Operations team members and organizational leaders to support People Operations initiatives and department priorities

Participate in People Operations projects and cross-functional initiatives that enhance employee experience and organizational effectiveness

Assist in developing and improving People Operations processes, tools, and resources

Support organizational change initiatives through communication, coordination, and employee support

Maintain a high level of collaboration, responsiveness, and partnership across the People Operations team

Contribute to other People Operations initiatives as needed to support organizational goals

WHO YOU ARE

Sensory Requirements

Fluent in English

Strong written and verbal communication skills

Ability to communicate clearly in-person, by phone, and electronically

Adequate hearing and vision (with corrective devices if necessary) to conduct interviews and documentation

Ability to identify problems and use logic and related information to develop and implement solutions

Excellent organizational skills and attention to detail

Commitment to maintaining confidentiality

Ability to assess credibility, identify inconsistencies, and apply sound judgment in complex or sensitive situations

Excellent judgment, discretion, and ability to handle sensitive and confidential matters

Ability to influence and coach leaders at various levels of the organization

Ability to navigate situations with incomplete or conflicting information and still reach clear and supported conclusions

Physical Activity

Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)

Must be able to remain in a stationary position

Must be able to move around an office setting

Ability to travel to the office on hybrid workdays, attend meetings, and other events as required or requested

Environmental Conditions 

Ability to maintain professionalism and safety in diverse environments

Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Technology Use

Frequent use of computers, keyboard, and handheld/mobile devices

Ability to type for extended periods

Competent with computers, email, virtual platforms, and Microsoft Office based programs

Advanced proficiency in Word, Excel, and PowerPoint, with the ability to document, report, analyze data, identify trends, and present findings in a clear and actionable manner

WHAT YOU’LL NEED

Bachelor’s degree in business administration, human resources, psychology, legal studies, or another related field. Must have equivalent years of HR experience in addition to required minimum years of HR experience in lieu of education

Minimum 5+ years of progressive HR experience, with a strong focus on employee relations and investigations

Demonstrated experience leading end-to-end workplace investigations, including intake, interview planning, evidence gathering, and findings documentation

Experience managing multiple investigations simultaneously while maintaining quality, consistency, and timeliness

Strong experience writing clear, concise, and defensible investigation reports

Strong knowledge of employment laws and HR best practices

Experience supporting engagement surveys and interpreting employee feedback

Distraction-free home workspace with a secure internet connection

NICE TO HAVES

PHR, SPHR, SHRM-CP, or SHRM-SCP

Experience working in healthcare, social work, or multi-site organizations

Experience supporting litigation and working with legal counsel

WHAT YOU’LL ENJOY

Make an impact: an organization who cares about its employees, communities, and the future of healthcare

Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself

Growth: opportunities to develop and grow your career with us

Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business

Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy

Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model

Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan

Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare

Flexible Spending, Health Savings & Dependent Care Accounts

Life/AD&D insurance funded 100% by Titanium Healthcare

Supplemental Short-Term Disability

Employee Assistance Programs

Protect your pet(s) with Pet Insurance

401(k) plan 

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.