Sr. Director of Service Delivery Operations

Pine Services

Orlando, Florida Hybrid permanent

Posted: January 7, 2026

Job Description

Our client is seeking a Sr. Direct of Service Delivery Operations to oversee all delivery operations for their IT Managed Services offerings, ensuring consistent standards, resource management, and service quality across both practices.

This role is responsible for ensuring operational excellence, profitability, and scalability across the company's managed services. This role serves as the operational backbone of the organization by translating strategic goals into disciplined execution and ensuring consistent, high-quality service delivery across the IT MSP.

They will lead all aspects of service operations, including the Service Desk, Technical Alignment, and Professional Services. Success in this role requires building and sustaining strong structures that promote accountability, efficiency, and predictable performance.

Through effective leadership, data-driven management, and continuous process improvement, this individual will ensure operations will maintain reliable results that meet company targets, deliver exceptional client outcomes, and maintain healthy profit margins.

This role is also responsible for aligning operational performance with company strategy, optimizing resource allocation, workforce management, and delivery processes to meet evolving client and business demands. By instilling a culture of discipline, collaboration, and ownership, the leader of Service Delivery Operations enables scalable growth, improved client satisfaction, and sustainable profitability.

Key Qualifications:
• Operational Excellence and Execution: Own end-to-end service delivery across all technical and professional services teams, ensuring consistent SLA performance, capacity alignment, and seamless execution of company strategy.

• Process Optimization and Stability: Design, standardize, and continuously improve scalable operational frameworks, leveraging automation, data, and cross-functional alignment to drive efficiency and growth.

• People Leadership and Culture Stewardship: Lead and develop high-performing service delivery leaders, fostering a culture of accountability, collaboration, and continuous professional growth.

• Financial and KPI Accountability: Drive operational financial performance by owning service delivery P&L, ensuring margin and utilization targets are met, and using KPIs to guide data-driven decisions.

• Strategic collaboration ro enable strategic growth and revenue expansion: Partner with executive leadership to align technology, operations, and company strategy while actively contributing to enterprise-level planning and execution.

Core Competencies:
• Proven success in leading cross functional teams
• Strong knowledge of IT MSP service delivery KPIs
• Demonstrated ability to scale processes and drive operationsl efficiency
• Excellent leadership, coaching, and people management skills
• Strong financial acumen (P&L, utiliization, KPI management)
• Experience leading cultural transformation and building accountability-driven teams

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.