Sr. Desktop Technician

businesses provide a diverse set of specialty, niche-market insurance products in the property, casualty, life and health insurance sectors.

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for software and hardware. This position also provides technical instruction to others.

5+ years of increasingly responsible professional experience
Expert knowledge of supported client operating systems configuration and installation in a Novell environment, NT and Windows 2000, Windows XP, Windows 7
In depth knowledge of virtual environments and technology
Knowledge of Citrix desktop front end and server backend administration
Functional understanding of VDI, Server, Telephony and Network support
In depth knowledge of supported application configuration and installations
In depth knowledge of supported client/server hardware configurations and installations
Knowledge of diagnostic tools for problem detection and resolution
Knowledge of LAN design and inter-relatedness of distributed systems functions
Experience with Disk Imaging and automated software distribution tools and qualities.
Good oral an written communication skills

Responsibilities :

Incident and Request Management:
Identify, diagnose and resolve desktop issues of high risk and complexity
Lead and coordinate resolution across Technology Services departmental groups where multiple end-user associates have been impacted
Coordinate desktop component and phone moves affecting multiple users
Plan and prepare hardware/software installations and upgrades
Recognize opportunities for system or procedure improvements and make recommendations
Provide technical advice and training to others (peers and customers)
Handles activities of moderate risk and complexity or pieces of high risk activities
Act as a resource or assist others on difficult technical problems
Manage multiple issues concurrently

Business Site potential responsibilities:
Collaboration with 3rd party / client providers of software, hardware or service
“Tiered” support responsibilities, including:
Office security / badge admin
Tape backup admin
IPS admin
Telephony admin
Patch management
On site support for Tier 3

Project/Initiative responsibilities :
Coordinates efforts of small teams (Including UAT)
Disaster recovery process definition
Represent department in meetings, taking notes and accounting for action items
Account for, and escalation for technical issues or constraints

No direct reports, however, could mentor and/ or coordinate associate and intermediate technicians on specific projects.

Must be able to lift 35 lbs onto multi-level surfaces repeatedly throughout the day

Adam Abas | Recruiter | Futurewave Systems, Inc.

Mobile: (630) 473 6465