Sr. Data Platform Engineer

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Job Function Description:
The Data Platform Engineer is responsible for ensuring the reliability,
availability, and cost efficiency of the Airbyte-based data ingestion platform
running on Kubernetes. This role focuses on operating and monitoring
production data sync infrastructure, ensuring data is reliably synced from
source databases into downstream data pipelines, and maintaining strong
observability and cost controls across AWS resources.

You will be responsible for::
• Own and operate Airbyte infrastructure running on Kubernetes
• Ensure reliable data syncs from source databases into downstream data pipelines
• Monitor and troubleshoot Airbyte sync failures and performance issues
• Design, build, and maintain Python-based monitoring and alerting systems
• Ensure high availability and reliability of data ingestion workflows
• Manage and optimize infrastructure costs related to data sync workloads
• Configure and maintain alerting systems for infrastructure and pipeline health
• Manage and ensure availability of AWS resources used for data sync and storage
• Collaborate with downstream data consumers to resolve ingestion-related issues
• Perform root cause analysis and incident resolution for ingestion failures

Let’s talk about your skills/expertise::
• Years of experience: 5-8 years
• Strong experience with Python (monitoring, automation, alerting)
• Hands-on experience operating Airbytein production
• Experience running workloads on Kubernetes
• Solid understanding of AWS, especially S3, IAM, and monitoring services
• Experience with data ingestion pipelines and ETL/ELT concepts
• Familiarity with logging, metrics, and alerting systems
• Ability to manage cost visibility and optimization for cloud infrastructure
• Experience with Git and operational best practices
• Familiarity with containerization (Docker) is preferred
• Experience with infrastructure cost monitoring tools is an added advantage
• Knowledge of data platform reliability or SRE practices is preferred

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid