Sr Credit Services Rep

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The QA Sr Credit Rep is responsible for advanced quality assurance activities across pre‑invoice and post‑invoice processes, with a strong focus on complex issue resolution, revenue protection, and continuous process improvement.
In addition to performing senior‑level QA activities, this role acts as the primary escalation point for QA‑related issues and leads enhancement initiatives aimed at improving quality, efficiency, and upstream error prevention across the Order‑to‑Cash process. The role operates beyond standard Credit Rep responsibilities, providing subject‑matter expertise, stakeholder coordination, and process leadership.Key Responsibilities

• Investigate and correct billing issues related to incorrect pricing, payer setup, order configuration, or delivery documentation.

•  Manage QA cases in relevant systems (e.g., RADAR, SAP FSCM), ensuring accurate documentation and timely resolution.

• Coordinate with internal teams (Contracts, Order Management, Master Data, Logistics, Credit & Collections) to resolve identified issues.

• Ensure compliance with internal controls, approval requirements, and audit standards, maintaining clear and complete documentation.

• Escalate recurring issues, risks, or complex cases to senior team members or supervisors as needed.

• Perform and oversee complex QA reviews related to pricing, contracts, customer master data, and billing accuracy across pre‑invoice and post‑invoice processes.

• Act as the primary point of contact for escalations, managing high‑risk, high‑value, or recurring issues with key stakeholders (Contracts, Order Management, Master Data, Logistics, Credit & Collections, Disputes).

• Lead and support process enhancement initiatives, identifying root causes, driving corrective actions, and improving controls to prevent repeat issues and downstream disputes.

• Provide guidance, support, and knowledge sharing to QA Credit Reps, serving as a subject‑matter expert for QA‑related topics.

Systems & Tools Used

• SAP (R/3) – FSCM, dispute management, AR transactions

• Excel – dispute tracking, reporting, analysis

• Outlook & Shared Mailboxes

• SharePoint / OneDrive / Teams

• Pricing & contract tools (e.g., CHAMPS, RADAR – where applicable)

• Customer portals & carrier websites (POD, POR retrieval)

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field.

• Postgraduate studies or certifications in Finance, Accounting, Business Administration, Quality, Process Improvement, or related disciplines are a plus.

• English B2+ (comfortable interacting with US teams)

• 3 - 5 years of experience in Disputes, Accounts Receivable, Credit, Finance Operations, Customer Services, Billing or related areas.

• Excel proficiency; experience with RADAR, FSCM, or ERP systems is a plus (SAP preferred).

• Strong analytical skills with attention to detail.

• Ability to evaluate documentation and apply policy‑based judgment.

• Strong understanding of pricing structures, contracts, POs, and customer master data.

• Demonstrated ability to apply independent judgment in complex or ambiguous scenarios.

Preferred Qualifications

• Experience with pricing validation, contracts, POs, or customer master data.

• Familiarity with approval matrices and audit environments

• Experience in shared service or global finance operations

Key Skills & Competencies

• Strong investigation and problem‑solving skills

• Clear written documentation and communication

• Ability to apply policies consistently and confidently

• Professional judgment in financial and customer‑facing scenarios

• Time management and ability to meet SLAs

• Process improvement mindset with the ability to identify gaps, inefficiencies, and recurring error patterns

• Ability to lead and contribute to enhancement initiatives, from problem identification through solution implementation

• Strong root‑cause analysis skills to prevent repeat billing and quality issues

• Ability to balance regular operational workload with enhancement projects and escalation handling

Important:

This role requires strong judgment, process discipline, and comfort working in a controlled financial environment where accuracy, documentation, and compliance are critical.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here