Sr. Clinical Applications Specialist

Senior Clinical Applications Specialist

ScottCare Cardiovascular Solutions is a market leader in cardiac rehabilitation telemetry and cardiac rhythm device management.

Our mission is simple: to empower our people to develop innovative solutions that help healthcare providers restore and manage the health and vitality of cardiovascular and pulmonary patients.

We are more than a telemetry provider—we are a partner in care. Through the expertise, collaboration, and commitment of our employees, we deliver advanced tools and exceptional support that ensure our customers have the technology, training, and confidence needed to achieve the best patient outcomes.

Based in Cleveland, Ohio, ScottCare is a division of Marmon Holdings, Inc.  Marmon Holdings, a Berkshire Hathaway company, comprises 11 industry groups, 30,000 team members, and more than 120 autonomous businesses with a total annual revenue of $10 billion.

Come join a team where People make the difference! As a part of Marmon Holdings, Inc and ScottCare, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we’re committed to attracting and retaining top talent.

Job Scope

The Senior Clinical Applications Specialist at ScottCare serves as the primary expert for product installations, customer training, and clinical/technical support. This role partners with clinical teams to ensure smooth onboarding, accurate system setup, and effective day-to-day use of ScottCare products.

Blending fieldwork, technical execution, and customer engagement, the role collaborates with Sales, Service, and Technical Support to deliver compliant installations and a strong customer experience. It also provides support in the CAS Manager’s absence by coordinating installations and training, addressing pre-sales needs, supporting account activities, and managing documentation and reporting.

Additionally, the role contributes to team development through onboarding, mentoring, and training of new TSS/CAS team members.

Key Responsibilities

System Installation and Configuration

Deliver on-site installations of ScottCare cardiac monitoring systems in hospitals and clinics

Pre-staging, configuring, and validating products for installations and ensuring clinical readiness in live environments

Partner with hospital IT teams to coordinate and ensure network and clinical readiness for product installation

Clinical Training and Customer Enablement

Provide structured training tailored to clinical, technical, and administrative users

Adapt training content for site-specific needs, clinical, technical, or administrative users

Supporting the onboarding of new customers to drive successful adoption to ensure customer success

Support & Troubleshoot

Provide remote and on-site technical support, resolving issues promptly and professionally.

Perform basic system repairs, educate customers on proper use and maintenance.

Deliver post-installation support to ensure ongoing success

Ongoing Support & Cross-Functional Collaboration

Partner and support Sales, Customer Service, Engineering, QA/RA, and Product teams to:

Support complex installations upgrades, and service projects

Offer technical and clinical insight during pre-sales calls or product demonstrations

Identify opportunities to improve products, workflows, and installation standards

Share field feedback, communicate installation status, updates and resolutions to customers

Document and escalate complaints in compliance with FDA regulatory guidelines. Contribute to training program development and product improvement initiatives.

Support service projects, including software updates, tower installations, and customizations, when not in the field.

Qualifications

Education: Bachelor’s degree required — preferred majors include Biomedical Engineering, Exercise Physiology, or Computer Science

Experience:

2+ years in Field Technical Support or Sales

2+ years in Cardiac Rhythm Management (clinical or technical)

Demonstrated track record of clinical support or sales success

Key Competencies

Clinical Expertise – Knowledge of cardiac monitoring, rhythm management, or biomedical systems

Customer Focus: Commitment to a high-quality customer experience from installation through support

Technical Proficiency- Skilled in medical software, device troubleshooting, and Microsoft Office

Communication- Strong verbal and written skills across diverse audiences

Problem Solving- Ability to assess issues quickly and propose effective, sustainable solutions

Adaptability- Thrives in a fast-paced, evolving work environment with shifting priorities.

Collaboration- Works effectively across cross-functional teams

Independence- Highly self-directed with excellent time management and accountability

Work Environment & Travel

Must be open to overnight travel (>50%)

Work settings include hospital/clinical environments and remote support from home office

What We Offer

A comprehensive Total benefits package including Medical, dental, FSA, HSA, 401 K match and a host of voluntary and company paid benefits.

The Opportunity to work at the intersection of clinical care and innovation

A supportive, collaborative team with growth opportunities

A Meaningful travel supporting health systems across North America