Sr. Business Process Engineer III (6456)

As a Sr. Business Process Engineer III, you’ll analyze and optimize the operational processes that power mission-critical communications and technology services, with the goal of driving measurable impact across the federal government. Our engineering and operations division is responsible for ensuring secure, reliable, and highly available systems that support essential government functions, and you’ll strengthen that mission by streamlining workflows, improving operational efficiency, and implementing standardized procedures and performance metrics that enhance incident response and long-term service reliability.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Analyze operational workflows across engineering, cybersecurity, and service support teams to identify process gaps and improvement opportunities

• Map, document, and standardize operational processes supporting mission-critical communications and IT services

• Evaluate incident response, escalation, and service request workflows to improve response times and operational efficiency

• Facilitate working sessions with engineering and operations teams to refine procedures and implement improved workflows

• Develop process maps, SOPs, playbooks, and operational documentation supporting technical operations

• Define and track operational metrics and performance indicators that measure service reliability and operational effectiveness

• Analyze ticketing, monitoring, and operational data to identify trends and drive continuous improvement initiatives

• Coordinate process improvements with technical leads and program leadership to ensure seamless operational integration

• Capture lessons learned from incidents and operational events and incorporate improvements into standard procedures

• Provide recommendations to leadership that strengthen operational readiness, reliability, and mission continuity

What you’ll need to succeed:

• Active TS/SCI clearance and ability to operate in a highly secure, mission-critical government environment

• Bachelor’s degree in Business, Information Systems, Engineering, or related discipline. Additional relevant experience may substitute for degree requirements.

• 10+ years of experience in business process engineering, operational process improvement, or service delivery optimization supporting enterprise IT or mission operations environments

• Demonstrated experience analyzing and improving operational workflows supporting engineering, infrastructure, cybersecurity, or service operations teams

• Experience developing process documentation, SOPs, operational playbooks, and workflow diagrams (BPMN, Visio, Lucidchart, or similar tools)

• Experience facilitating cross-functional operational improvement initiatives involving engineering, operations, and leadership stakeholders

• Familiarity with IT operations environments utilizing monitoring, observability, and ticketing platforms (e.g., Splunk, SolarWinds, Jira, or similar systems)

• Experience improving incident management, escalation workflows, or operational response processes

• Ability to develop and track operational performance metrics and service delivery KPIs

• Strong communication skills with the ability to translate technical workflows into standardized operational processes

SALARY RANGE: $165,000 - $207,000

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:

• The candidate's professional background and relevant work experience

• The specific responsibilities of the role and organizational needs

• Internal equity and alignment with current team compensation

• This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:

• Performance-based bonuses

• Company-paid training and/or certifications

• Referral bonuses

To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/

Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

Benefits: All full-time employees are eligible to participate in our benefits programs:

• Health, dental, and vision insurance

• 401(k) retirement plan with company match

• Paid time off (PTO) and holidays

• Parental Leave and dependent care

• Flexible work arrangements

• Professional development opportunities

• Employee assistance and wellness programs

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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