Sr. Business Analyst/Product Owner

CloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, and digital strategies. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work alongside various partners, like Microsoft and Icertis, to bring forward robust, inventive, and scalable solutions tailored to your business needs. Our expertise is founded on the efforts of our talented employees, as well as the FORTE values we champion.

FORTE means Fairness, Openness, Respect, Teamwork, and Execution. Our values here lead to open and honest conversations that allow for greater collaboration, leading to best-in-class execution that delights our customers.

We pride ourselves on being one of Seattle’s Best Places to Work for the past 6 years, as well as earning the Icertis Partner of the Year Award – FORTE Values in 2021 and the Icertis Highest Delivery NPS Award in 2024.

Interested in joining our team? Keep reading!

Life at CloudMoyo

Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work. Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits.

If you’re a talented, hard-working, and fun-loving person looking to grow, then CloudMoyo may be a great fit for your next professional adventure.

Curious what it’s like working at CloudMoyo? Hear from CloudMoyo employees on Glassdoor, where were we consistently rank high. Check out the reviews to learn more!

Working during COVID-19

We responded to the Covid-19 and its impact on our lives and businesses alike, with a “4 rings of responsibility” approach. CloudMoyo employees worked 100% remotely during Covid-19. However, we have now adopted a Hybrid work environment post Covid. The four rings of responsibility are as follows:

·         Take care of self

·         Take care of family

·         Take care of community

·         Take care of business

We are looking for a high‑caliber Product Owner / Sr. Business Analyst who can define and drive a business‑first vision to solve one of retail’s most persistent and expensive problems: rebate leakage and unrealized supplier profitability.

This role focuses on understanding how rebates actually work in the real world—from contract terms to accruals, claims, settlements, and exceptions—and translating that understanding into clear product direction, workflows, insights, and action loops that help retailers recover margin at scale.

You will operate at the intersection of commercial finance, supplier management, contract operations, and analytics, ensuring insights do not stop at dashboards but convert into measurable financial outcomes.

The Problem You’ll Own

Large retailers manage thousands of supplier rebate agreements, often spread across:

• Contracts and amendments
• Pricing and margin systems
• Accrual and settlement processes
• Manual spreadsheets and emails

Despite sophisticated systems, organizations struggle with:

• Missed or under‑claimed rebates
• Incorrect accruals and margin leakage
• Poor visibility into “earned vs claimed vs settled”
• Slow, manual reconciliation and dispute cycles
• Insights that surface issues but don’t drive action

Your mission is to re‑imagine how rebate intelligence works end‑to‑end—from understanding contractual intent to enabling recovery actions—without being constrained by existing system silos.

Key Responsibilities

1. Own the Business Vision

• Define a clear product vision for rebate and profitability intelligence focused on margin realization, not reporting
• Articulate the “north‑star outcomes” (e.g., recovered margin, cycle‑time reduction, fewer disputes)
• Frame the problem in business terms that resonate with Finance, Merchandising, Supplier Management, and Operations

2. Deeply Understand Rebate & Commercial Processes

• Map real‑world rebate lifecycles:• Contractual terms and eligibility
• Accrual logic and assumptions
• Claims, settlements, true‑ups, and disputes

• Identify where leakage occurs:• Data gaps
• Timing mismatches
• Interpretation ambiguities
• Process breakdowns

• Capture nuances such as:• Tiered rebates
• MDF programs
• Retroactive adjustments
• Volume thresholds and exceptions

3. Translate Complexity into Simple, Actionable Experiences

• Define business workflows that:• Highlight risk, leakage, and anomalies early
• Separate signal from noise
• Guide users toward specific corrective actions

• Specify insights such as:• Earned vs accrued vs claimed variances
• Margin leakage indicators
• High‑risk suppliers or categories

• Ensure insights naturally lead to decisions and actions, not just awareness

4. Drive “Insight → Action” Loops

• Design clear execution paths once an issue is detected:• Triggering reviews
• Initiating claims or recoveries
• Escalating disputes
• Tracking resolution and financial impact

• Define success metrics that go beyond usage:• Recovered dollars
• Reduced cycle times
• Fewer write‑offs
• Improved forecast accuracy

5. Partner Across Functions

• Work closely with:• Finance & Controllership
• Merchandising / Category teams
• Supplier management
• Legal / Contract teams

• Act as the translator between business stakeholders and delivery teams
• Validate assumptions through real user workflows, not just documented processes

What Success Looks Like

• Business users clearly understand where money is leaking and why
• Leaders trust the system as a source of financial truth
• Insights routinely result in claims, recoveries, or process corrections
• Rebate operations move from reactive and manual to proactive and intelligent
• The organization measures success in realized margin, not reports produced

Ideal Candidate Profile

Must‑Have Capabilities

• Strong background as a Product Manager, Business Analyst, or Product Owner in:• Retail
• Consumer goods
• Supply chain
• Commercial finance or revenue operations

• Proven ability to:• Decompose complex business problems
• Think in systems and workflows
• Balance strategic vision with operational realism

• Comfortable working with ambiguity and shaping problems before solutions exist

Nice‑to‑Have Experience

• Exposure to:• Supplier rebates, incentives, MDF, or trade promotions
• Margin analysis, accruals, or financial reconciliation
• Contract‑driven business processes

• Experience designing:• Decision support tools
• Operational analytics
• Exception‑driven workflows

What We Explicitly Value

• Business‑first thinking (technology is a means, not the goal)
• Ability to challenge “how it’s always been done”
• Strong storytelling—can explain complex problems simply to executives
• Bias toward outcomes and execution, not just documentation

Why This Role Is Different

This is not a traditional backlog‑writing BA role.

You will:

• Shape what the product should be, not just how it’s built
• Influence how retailers recover real dollars, not just improve reporting
• Work on problems that sit at the intersection of contracts, finance, and operations

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