Sr. Billing Analyst

Introduction to Demandbase:

Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform.

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.

About the Role:

As a Billings Analyst, you will play a key role in supporting Demandbase’s billing operations by driving timely and accurate invoicing while strengthening internal stakeholder and customer relationships.

Reporting into the Finance organization, you will partner closely with the Billings Manager and collaborate cross-functionally with Sales, Customer Account Managers, Accounting, Revenue, Legal, IT, and Operations teams to address billing-related requests across the Quote-to-Cash (QTC) lifecycle.

This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with both internal stakeholders and customers. You will contribute to operational excellence by improving billing processes, managing high-volume transactional data, and ensuring accuracy and efficiency in invoicing.

Responsibilities

Billing Operations

• Review customer contracts to extract billing terms and validate Sales Orders.

• Drive accurate and timely invoicing in alignment with contract terms.

• Manage and maintain the billing queue, ensuring timely resolution of tickets and requests.

• Partner with the Billings Manager to ensure a smooth invoicing process and clear documentation of billing-related information.

• Upload invoices to customer portals and manage rejected invoices in portal systems, including Monto A.I.

• Manage invoices missing purchase orders (POs) by collaborating with Sales to obtain required documentation and update ERP, SFDC, and portal systems accordingly.

• Work closely with the Collections team to resolve billing issues and ensure invoices are accepted and processed by customers.

Cross-Functional Collaboration

• Handle vendor forms and customer portal-related requests (new portal setup, integrations, vendor updates).

• Manage sponsorship contract billings.

• Collaborate with Sales Ops, Legal, Revenue, IT, and Accounting teams to resolve billing dependencies and improve workflows.

Reconciliation & Controls

• Perform monthly credit memo write-off reconciliations.

• Reconcile Monto A.I portal invoices with NetSuite records.

• Support Ironclad amendment processing.

• Reconcile AWS fees and associated credits.

Reporting & Forecasting

• Support billing forecasts.

• Track and report on portal invoice status.

• Prepare credit/rebill reporting and related analyses.

Process Improvement & Operational Excellence

• Improve invoicing accuracy and first-time-right billing metrics.

• Identify root causes of billing discrepancies and implement corrective actions.

• Contribute to continuous improvement initiatives across the QTC lifecycle.

Qualifications

• 3+ years of experience in Billings, Accounts Receivable, or Finance Operations within a SaaS or advertising business environment.

• Proven experience in the Order-to-Cash (O2C) process.

• Strong understanding of billing, collections, and month-end close processes.

• Hands-on experience or strong working knowledge of NetSuite and Salesforce (SFDC) is preferred.

• Demonstrated ability to analyze data, identify root causes, and resolve billing discrepancies in a fast-paced environment.

• Excellent written and verbal communication skills, with the ability to engage professionally with customers and internal stakeholders.

• Strong organizational and time-management skills, with the ability to manage multiple priorities and large data sets.

• Detail-oriented, collaborative, and proactive with a continuous improvement mindset.

• Bachelor’s degree in Finance, Accounting, Business, or a related field (or equivalent practical experience).

Benefits

Our benefits include Group Medical, Personal Accident, and Term Life Insurance for comprehensive protection. Preventive healthcare covers dental, vision, and OPD needs, complemented by strong mental health support. We also provide a fitness benefit, car lease policy, and gratuity for long-term financial well-being.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.

Unsolicited Submissions

At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third-party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid.