Sr. Associate, Hospitality Marketing & Communications

LA28 does not provide relocation assistance. LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Sr. Associate, Hospitality Marketing & Communications:

The Games Delivery Revenue team oversees the Ticketing, Hospitality, Accommodations and Food & Beverage departments. This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, creating a robust and integrated accommodations strategy that supports our key stakeholders and operational needs, and delivering a comprehensive food and beverage plan for fans, stakeholders, the world’s press and broadcasters, workforce, and athletes.

The LA28 Commercial Hospitality team is dedicated to redefining the Olympic and Paralympic hospitality experience by delivering premium, revenue-generating packages for key stakeholders and fans. In partnership with On Location, LA28’s Official Hospitality Provider, the team is responsible for integrating a commercial hospitality strategy that maximizes asset value and ensures revenue optimization.

Reporting to the Head of Hospitality, the Sr. Associate, Hospitality Marketing & Communications play a key role in supporting marketing strategy, creative development, and guest communications for the LA28 Official Hospitality Program. This role will help ensure all marketing and communication materials align with LA28 and USOPC guidelines, reflect brand excellence, and contribute to the overall success of the hospitality program.

The ideal candidate is a detail-oriented marketer and strong communicator who thrives in a fast-paced, collaborative environment. They will work cross-functionally with LA28, On Location, and partner teams to manage marketing projects, review creative assets, map guest communication journeys, and execute integrated marketing and communication initiatives.

This position will report to the Manager Hospitality Marketing & Servicing

Key Responsibilities:

Marketing Strategy & Asset Development

• Support the planning, development, and execution of marketing initiatives for LA28 Official Hospitality program.

• Assist with end-to-end review and approval process for marketing and communication materials, ensuring compliance with LA28 and USOPC brand, legal, and communication guidelines.

• Support the creation and distribution of sales enablement materials, including product guides, marketing decks, FAQs, and various hospitality assets.

• Collaborate with On Location’s marketing team to align messaging, visuals, and campaign timing across all hospitality channels.

Communications & Journey Mapping

• Partner with cross-functional teams to assist with guest communication plans that support the full hospitality customer journey — from purchase through event attendance and post-Games engagement.

• Draft, edit, and proofread hospitality communications including digital marketing, sales materials, FAQs, stakeholder collateral to ensure clarity, consistency, and alignment with LA28’s tone of voice.

• Support and optimize key touchpoints along the guest and stakeholder journey to enhance the customer experience and ensure seamless communication delivery

• Track guest communication timelines and deliverables, ensuring all outreach is executed on time and to a high standard.

Cross-Functional Collaboration & Project Management

• Work with Hospitality, Brand, Digital, Communications, Legal, and other internal departments to ensure marketing and communications initiatives are integrated and consistent across channels.

• Maintain project timelines and deliverable trackers using project management tools (e.g., Smartsheet, Asana, Airtable) and communicate updates to stakeholders.

• Support the organization and documentation of key marketing and comms meetings, including preparation and action tracking.

• Assist with onboarding new team members to ensure they are aligned with LA28 HSP brand and communication standards.

• Contribute to special marketing and communications projects as needed

Background & Qualifications:

• Minimum 4+ years of relevant experience in marketing, communications, or a related field, preferably within sports, live events, or hospitality industries.

• Demonstrated experience supporting marketing campaigns, managing creative approvals, and/or coordinating integrated marketing projects.

• Strong copywriting, editing, and proofreading skills with the ability to adapt messaging for multiple audiences and channels.

• Experience mapping customer or guest communication journeys and executing multi-phase communication campaigns.

• Proficient in project management and collaboration tools (e.g., Airtable, Smartsheet, Microsoft Office Suite).

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

• Strong interpersonal and communication skills with the ability to collaborate effectively across teams and with external partners.

• Self-starter who is proactive, adaptable, and eager to contribute to a collaborative team environment.

Physical Requirements and Working Conditions

• Ability to work on-site in an office environment, based in Los Angeles, CA

• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment 

• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.

Position Requirements:

Education:

• Bachelor’s degree preferred, or equivalent work experience

Submission Requirements:

• Resume

The annual base salary range for this position is $73,000-95,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.