Sr Advisory Solution Consultant, Core Business Solutions

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role Overview

The Sr. Advisory Solution Consultant, Core Business Solutions is an expert pre‑sales professional who combines deep domain expertise across Core Business workflows (for example, HR Service Delivery, Workplace Service Delivery, Legal and Contract Operations, Finance and Procurement–related solutions) with advanced consultative selling skills.

This role is an expert‑level individual contributor where advancement is based on business need. The Sr. Advisory Solution Consultant is a lead contributor in the Solution Consulting organization, a trusted advisor to customers and partners, and a mentor to other Solution Consultants. This role works closely with Sales to build and execute account penetration strategies in a defined market vertical and maintains strong external networks with customers and technology partners to identify and shape market opportunities.

What You Get to Do in This Role

• Partner with Account Executives and broader account teams to develop and execute account penetration strategies for Core Business Solutions in a defined territory or vertical.
• Lead discovery sessions with customers to understand business objectives, challenges, and current processes across HR, Workplace, Legal, Finance, Procurement, and supplier management operations, and translate them into Core Business Solution opportunities.
• Design solution architectures and value‑based proposals on the Now Platform that align Core Business workflows to customer business outcomes, including cross‑workflow and cross‑platform scenarios.
• Deliver compelling, story‑driven product demonstrations and presentations that articulate the vision, value, and differentiation of ServiceNow Core Business Solutions to both executive and technical audiences.
• Lead complex pre‑sales engagements, including RFP responses, proof‑of‑concepts, and workshops, ensuring proposed solutions are feasible, scalable, and aligned with ServiceNow leading practices.
• Build and maintain strong, long‑term relationships with key customer stakeholders as a trusted advisor on Core Business transformation and the Now Platform.
• Develop and maintain relationships with Product Management and Development to provide field feedback, influence roadmap, and stay ahead on new capabilities across Core Business Solutions.
• Maintain an active external network with customers, partners, and industry communities to identify emerging trends, shape ServiceNow’s point of view, and uncover new market opportunities.
• Contribute to internal enablement, reusable assets, and best practices (e.g., demo scenarios, discovery frameworks, industry use cases) specific to Core Business Solutions.

To be successful in this role you have:

• Extensive experience in a pre‑sales Solution Consulting or similar customer‑facing role (e.g., solution consulting, value engineering, product management with heavy customer engagement), ideally in SaaS or enterprise software.
• Deep domain expertise in at least one Core Business area (for example, HR Service Delivery, Workplace/Facilities, Legal and Contract Operations, Finance operations, Sourcing and Procurement, or Supplier Lifecycle operations), with the ability to credibly engage with senior business stakeholders.
• Proven track record designing and presenting end‑to‑end solutions that drive measurable business outcomes and value for customers.
• Strong consultative skills, including discovery, qualification, objection handling, and executive communication.
• Demonstrated ability to lead complex pre‑sales cycles collaboratively with Sales and cross‑functional teams.
• Experience mentoring or coaching other pre‑sales or technical team members and contributing to broader team success.
• Excellent presentation, storytelling, and demo skills, with the ability to simplify complex concepts and tailor messages to different audiences.
• Ability to work in a fast‑paced, matrixed, global environment and manage multiple priorities and opportunities in parallel.

Preferred Qualifications

• Experience with the ServiceNow platform and/or competing enterprise platforms in HR, Workplace, or other Core Business domains.
• Experience working with global or regional enterprise customers in [insert target vertical(s), e.g., Financial Services, Manufacturing, Public Sector, etc.
• Familiarity with best practices in employee experience, shared services, and cross‑functional service delivery across HR, Finance, and Procurement.
• Ability to communicate in English.

Success in This Role

Success as a Sr. Advisory Solution Consultant – Core Business Solutions is measured by:

• Positive impact on pipeline creation and progression for Core Business opportunities.
• Win rate and deal quality for opportunities where you are engaged.
• Demonstrated mentorship and uplift of the broader Solution Consulting team.
• Customer and partner feedback on your credibility as a trusted advisor for Core Business transformation.
• Contribution to Core Business thought leadership, internal assets, and best practices.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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