Sr Advisory Solution Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

• Lead solution design and demonstrations for high-tech, media, and GCC accounts — spanning autonomous IT operations, developer productivity, AI governance, and employee experience
• Present to CTO, CFO, and CHRO simultaneously — tailoring the same platform story to three different sets of priorities in one room
• Build proof-of-concept environments that resonate with technically demanding engineering audiences while also landing a credible business case
• Support competitive displacement conversations — positioning ServiceNow against cloud-native platforms, incumbent enterprise vendors, and custom-build alternatives
• Create and iterate on demo flows for App Engine, Build Agent, AI Control Tower, and Now Assist — the capabilities TMT buyers care most about
• Partner with AEs on GCC account strategy — understanding that the value story often needs to travel to a global parent
• Own platform adoption momentum through the pre-sales cycle — you are not only winning the technical decision, you are laying the foundation that Customer Success, partners, and delivery teams build on after the signature. Poor adoption starts with a poor discovery; your rigour in this phase is what makes long-term value realisation possible.
• Work closely with Account Executives, Customer Success, delivery partners, and product teams — the best outcomes happen when everyone who touches an account is pulling in the same direction
• Stay sharp — the platform evolves every quarter, enterprise AI moves faster than that, and our customers expect us to be ahead of both. Certifications, release enablement, and peer learning are part of the job, not optional extras
• Build a point of view on your industry and share it — whether that is a customer workshop, an internal lunch-and-learn, or a perspective you bring to a first meeting that makes the customer feel they are speaking to someone who genuinely understands their world

To be successful in this role you have:

• Software engineering or architecture background — you've written code, designed systems, or managed a technical product. You understand how software is built.
• Enterprise SaaS or platform technology — you understand multi-tenant architecture, APIs, integrations, and developer tooling
• AI/ML literacy: model deployment, data pipelines, governance frameworks — enough to engage a CTO's engineering team and a legal team's DPO in the same conversation
• Cloud-native concepts: containers, CI/CD, infrastructure-as-code, data lakes — architectural fluency at minimum
• Product engineering operations — how high-growth tech companies manage developer productivity, incident response, and internal tooling at scale
• GCC dynamics — how global capability centres operate, make buying decisions, and engage with their global parents
• Media and entertainment technology — OTT platforms, content supply chains, digital distribution operations
• AI platform governance — understanding of model risk management, data sovereignty, and responsible AI deployment in a commercial context
• Experience as an SC, solutions engineer, or technical consultant at a SaaS, cloud, or enterprise software company — or equivalent consulting experience with tech sector clients
• Travel, as necessary

ServiceNow experience? Not required. We will train you. What we cannot teach is business instinct, AI fluency, and the hunger to solve complex enterprise problems.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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