Sportsbook Platform Operations Coordinator

Sofiastars

Sofia City, Bulgaria (Sofia, Bulgaria) permanent

Posted: April 22, 2026

Job Description

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

We are looking for a motivated and detail-oriented Sportsbook Platform Operations Coordinator to join our vibrant team and help us deliver top-quality experiences.

IMPORTANT: This position is office based. Standard working time: Monday - Friday, 9 PM - 6 PM

Role Requirements:

• Analytical mindset with high attention to detail.

• Understanding of system logic and APIs (non-coding).

• Proficient technical English communication skills.

• Organized and calm when handling high-pressure tasks.

• Experience with Jira or similar task-tracking software.

Duties and Responsibilities:

• Technical Issue Management: Lead the investigation and end-to-end management of technical bugs within the Sportsbook platform across all active and upcoming brands.

• System Configuration: Oversee the configuration and troubleshooting of Sport Bonuses, ensuring promotional tools are functioning correctly for both new and existing launches.

• Backlog Ownership: Maintain and prioritize the Sportsbook backlog, organizing tasks and provider requests to ensure all brand requirements are addressed efficiently.

• Critical Escalations: Monitor the platform for high-priority issues and manage the escalation process to ensure swift resolution of critical technical hurdles.

• Cross-Departmental Support: Act as the primary Sportsbook subject matter expert for the Platform Operations department, providing technical guidance and troubleshooting support.

• Operational Readiness: Ensure all Sportsbook-related tasks and backlogs remain up-to-date and accurate on a case-by-case basis to support seamless brand performance.

Our Excellent Benefits:

• Monthly, quarterly, and annual bonuses

• Food vouchers (102 EUR)

• Appreciation gifts (birthday, wedding, newborn, etc.)

• Up to 25 vacation days

• 6 undocumented sick leaves

• Medical insurance and dental coverage

• Sport card 70% coverage (Multisport and/or CoolFit)

• Office massages

• Breakfast, lunch & snacks in the office

• Education budget

• Monthly team events

• Great office location

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