SPLUNK Enterprise and ITSI Expert

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length: November 30, 2026

Work Set Up: Hybrid

Our client in the Information Technology and Services industry is looking for a SPLUNK Enterprise and ITSI Expert to design, deploy and operate Splunk Enterprise and ITSI within hybrid Kubernetes and OpenShift environments. This role will focus on scalable data onboarding, ITSI service modelling, observability design and performance optimisation while enforcing governance, security and cost guardrails.

The ideal candidate will bring deep SPL expertise, strong ITSI configuration experience and advanced knowledge of Kubernetes and OpenShift observability. This role requires hands-on capability across ingestion pipelines, reliability engineering, security controls and automation integrations within complex enterprise environments.

What you will do:

 

• Design, deploy and operate Splunk Enterprise and ITSI within hybrid Kubernetes and OpenShift environments.
• Onboard data at scale using HEC, Universal Forwarder and Deployment Server, align to CIM standards and enforce RBAC, retention and cost guardrails.
• Build ITSI service decompositions, KPIs, multi-KPI thresholds, NEAP policies, glass tables, deep dives and service health scoring models.
• Create OpenShift-focused executive and operational dashboards covering cluster health, node readiness, pod restart hotspots, network and storage errors and capacity visibility.
• Tune search and platform performance using workload rules, concurrency controls, DMA, summary indexing and scheduling optimisation.
• Implement alerting, enrichment and routing to ITSM and ChatOps platforms, including suppression windows, maintenance schedules and runbook automation.
• Govern data ingest and security controls including allow and deny lists, PII handling, TLS configuration, token governance, index and role mapping and data quality SLAs.
• Integrate upstream pipelines including OpenTelemetry, Prometheus exporters, Fluentd, Fluent Bit, Vector, Kafka, CMDB and ITSM enrichments and AIOps or ML anomaly detection capabilities.
• Align reliability practices to golden signals, SLO and KPI mapping and rollout and rollback health checks.
• Optimise license usage and cost controls through ingestion governance and workload management strategies.

• Strong hands-on experience with Splunk Enterprise, including SPL mastery, CIM alignment, KV stores, lookups, macros, saved searches and performance tuning.
• Proven expertise configuring Splunk ITSI, including service trees, KPIs, adaptive and time-based thresholds, NEAP tuning, glass tables, deep dives and Service Analyzer configuration.
• Deep knowledge of Kubernetes and OpenShift observability, including control-plane metrics, workload correlation and capacity monitoring.
• Experience working with data pipelines and collectors including OpenTelemetry, Prometheus, Fluentd, Fluent Bit, Vector and Kafka with TLS.
• Strong understanding of reliability engineering principles, SLO design and KPI mapping to applications and namespaces.
• Experience with performance and cost optimisation techniques including workload rules, DMA, summary indexing and scheduling hygiene.
• Knowledge of security and compliance practices including TLS and mTLS, token governance, PII controls and auditability.
• Experience integrating monitoring platforms with ITSM, ChatOps, CMDB and AIOps solutions.

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.