Specialist Vendor Operations

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

We’re looking for a Specialist Vendor Operations - Key Accounts to join the team and focus on growing our own Non-Food Market Place.

Responsibilities:

• Support regional & local operations team to improve operational metrics & setting vendors up for success
• Resource Planning with Picker store staff; looking at the demand and how this will translate to resources needed
• Tracking of operational process across markets such as; new vendor onboarding, auditing of catalog clean up, inventory integrations and other local processes
• Support local markets with processes / initiatives that are outside of BAU tasks
• Daily review of performance & monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability & prices
• Regularly reviewing vendors assortment looking at orders generated & top out of stock worst offenders; sharing market level reports with the local teams
• Creating basic processes such as device, uniform ordering, etc
• Market point of contact for any technical or process issues, review incident tickets / providing guidance / solutions immediately
• Collaborate with market vendor coordinators for best practices and lessons learned
• Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed

• At least 1-2 years of experience in a logistics operational role
• Strong vendor operational knowledge
• Demand and resource planning experience
• Ability to document processes and guidelines
• Ability to work with data and highlight key insights
• Confident solving minor issues efficiently, understanding which issues require escalation and proposing documents/changes to mitigate
• Understanding of grocery operations (advantage)