Specialist, Usage Billing TPA

This role is responsible for managing end‑to‑end access permissioning for third‑party data services, as well as approval validation for exchange and specialist data. You will help ensure clients are permissioned correctly, approvals are processed accurately, queries are resolved efficiently, and risks related to compliance and entitlements are minimized.

By maintaining accuracy, meeting turnaround times, and ensuring seamless coordination with partners, you play a critical role in supporting our business and enhancing the client experience.
 

Key responsibilities:

We believe in empowering our team members to take ownership and make a difference. In this role, you’ll:

• Support the approval process by verifying requirements before granting access.
• Manage client access across multiple platforms and resolve inquiries clearly and professionally.
• Activate and deactivate access across entitlement systems with precision.
• Oversee end‑to‑end approval and permissioning for third‑party data in line with vendor and compliance standards.
• Process cases quickly and accurately, maintaining clear and complete documentation.
• Track and manage cases in Salesforce, including follow‑ups and bulk requests.
• Communicate blockers proactively to enable timely, solution‑focused outcomes.
• Collaborate with internal teams and vendors to deliver a seamless client experience.
• Identify workflow improvements and contribute to process enhancements.
• Support vendor onboarding and updates to entitlement and approval workflows.
• Meet defined turnaround time (TAT), quality, accuracy, and compliance targets.
• Be flexible with shift changes and able to work any assigned shift to support a global team.

Required Skills

• Good attention to detail and accuracy
• Good communication and collaboration skills
• Curious, eager to learn, and quick to adapt
• Analytical with good problem‑solving abilities
• Comfortable using business systems and learning new tools
• Proficient in Microsoft tools, including Excel (pivot tables, VLOOKUP/XLOOKUP, formulas)
• Committed to great service and continuous improvement
• Bachelor’s degree in a business‑related field or equivalent experience.
• 1-2 years of relevant work experience preferred; candidates with strong transferable skills are encouraged to apply.

Preferred Skills

• Experience with Siebel, Salesforce, Product Studio, or entitlement systems.
• Understanding of LSEG products, data governance, and entitlement frameworks.
• Knowledge of third‑party data delivery for exchanges and specialist providers.

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.