Specialist, Risk Ops- Payment Risk (Deep Dive/ Model Labelling)

About the Team:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity:

The successful candidate will have fraud & risk experience in a global environment, with a proven track record of managing payment risk. You’ll be responsible for executing risk operations in our Budapest office, including supporting fraud prevention, detection and investigation processes, and performing the work in line with the applicable policies, and procedures/guidelines.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.

What You’ll Be Doing:

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Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.

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Ensure confidentiality of all information collected during investigation.

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Review customer transactions to identify fraudulent activities such as account takeover, friendly fraud, identity theft and similar acts/risks.

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Contact customers via phone and/or app and/or email to validate the transactions activities and account information.

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Resolve customer issues within the scope of existing service level agreements.

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Investigate chargebacks / fraud claims / internally escalated cases and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.

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Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk, and prepare high quality documentation based on the steps taken (high level summary in an alert ticket and / or a comprehensive investigation report depending on the nature of the case).

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Recommend anti-fraud processes for changing transaction patterns and trends.

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Generate suspicious activity reports and risk management reports for MLRO and other stakeholders.

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Monitor blockchain transactions for suspicious activity and potential fraud using blockchain analysis tools.

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Correlate transactional data across multiple sources (fiat and crypto) to detect patterns of suspicious behavior.

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Perform root-cause analysis of fraudulent activities to improve preventive measures.

What We Look For In You:

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Minimum degree in accounting, finance, business administration, criminology, or other disciplines.

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At least 3 years of relevant fraud investigation experience.

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Fraud detection, prevention, investigation and risk management experience in the crypto, banking, financial and/or fintech sector.

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Strong ability to find fraud patterns, trends, and possess critical thinking skills.

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Experience with different payment methods and platforms.

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Ability to learn new technology tools quickly.

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Good communication skills in both verbal and written in English

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Experience in customer service is a plus.

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Capable of working autonomously in both office and home-office environments.

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Willingness to collaborate with different regions globally, appreciate diverse cultural values and adopt the strengths and best practices of other cultures.

Nice to Haves:

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You either are already or are eager to become an expert in the blockchain and will understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate.

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Training/Experience in blockchain analytic tools (e.g.: Chainalysis).

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Experience working with teams across offices and time zones.

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Risk relevant Certification(CFE, FRM, CFA etc.) is preferred or equivalent.

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Experience with fraud detection tools and transaction monitoring systems.

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Familiarity with chargeback management processes.

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Ability to prepare clear, audit-ready reports and documentation for investigations and regulatory purposes.

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