Specialist, Program Management (Operational Excellence)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Program Management (Operational Excellence)

Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Who is GBSC?

The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product. 

About the Role

Mastercard Revenue Operations & Enablement, part of Revenue Accounting Services in GBSC, is seeking a skilled Program Manager involves coordinating various functions of Operational Excellence, the Program Manager II will ensure smooth and efficient business processes, manage relationships and stakeholders, develop and implement strategies to enhance operational performance. This role requires a strong understanding of business analysis, project management, and operational excellence.

Key Responsibilities:

In partnership with program management leads, drive the planning, execution, and delivery of implementation of operational projects for revenue systems and solutions with your assigned team(s) with little assistance.

Support the end-to-end delivery of program work by reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery.

Organize and perform intake analysis and tasks across cross functional teams, aligning the focus and priorities to ensure alignment with the Revenue Operational & Enablement’s published Best Practices and SOPs.

Contribute to meaningful retrospectives with your team(s) to find, recommend, and implement improvements for the team to improve efficiency of operational processes.

Identify and look for ways to mitigate project risks, streamline, and/or eliminate excess processes within the team(s) you work with, as well as cross functional teams.

Collaborate with leadership to scope efforts, set priorities and establish delivery milestones.

Monitor & control implementation tasks and sequencing by working with cross-functional teams to ensure alignment and successful execution of initiatives.

Identify blocking issues and manage their resolution, including managing dependencies across other teams or programs.

Facilitating effective communication and collaboration from and to the team(s) and among stakeholders, may be the first point of contact for the team.

Conduct meetings efficiently by organizing schedules, preparing agendas, recording meeting minutes, and ensuring completion of follow-up tasks.

Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations to both the team as well as leadership.

Required Skills and Qualifications:

Proven experience in program or project management, operations assurance, or a related field.

Understanding industry standards and best practices in operational assurance.

Effective and structured oversight skills.

Excellent communication, collaboration, and interpersonal skills.

Ability to work effectively in a fast-paced environment.

Analytical, investigative, and problem-solving skills.

Strategic thinker with ability to derive and translate data analytics to meet business goals.

Coordination and organization skills and the ability to work with multiple stakeholders across global locations to ensure success of the program.

Must be able to work independently in developing and mapping out solutions.

Experience operating in an agile delivery and waterfall model(s), including but not limited to project plans, releases, managing dependencies, roadmaps, and backlog prioritization.

Proficiency in Microsoft Office 365 Tools.

Understanding of risk management disciplines.

Preferred Qualifications:

Professional certifications such as PMP, Six Sigma, or other relevant certifications.

Experience in the financial services or technology industry.

Experience with ALM, Jira, Access, or other comparable business intelligence and lifecycle management tools a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.