Specialist Professional Services Engineer(PL/SQL Developer, Networking)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NiCE is seeking attentive, goal-oriented, and technically talented professionals to join our delivery and engineering teams as Professional Services Software Engineers. In this role, you will be responsible for the remote implementation, configuration, and integration of NiCE Surveillance products, and for designing, developing, configuring, and enhancing enterprise-scale Actimize implementations for leading banks and financial institutions. You’ll provide technical expertise across the full project lifecycle—from sales-to-services transition through project closure—collaborating with architects, business analysts, R&D, Customer Support, and clients, and applying both agile and waterfall methodologies to deliver high-quality, reliable solutions that help safeguard organizations against risk and compliance challenges.

How will you make an impact?

• Install, integrate, and configure Actimize products and recording solutions, and develop and configure software features in line with defined methodology, design specifications, enterprise standards, system requirements, and customer-specific needs.

• Plan and perform unit, functionality, and systems testing for performance and reliability, and support client UAT and data validation activities to ensure solutions meet design requirements.

• Work in multi-disciplinary teams with architects, business analysts, R&D, and the implementation team to resolve technical questions from project kick-off through handover to the support center.

• Provide technical expertise across the entire NiCE product suite — including application overview, technical support, and quality control — throughout all stages of the project.

• Communicate and reconcile design flaws found during delivery and suggest enhancements to meet client requirements while adhering to product frameworks.

• Collaborate independently with Business Analysts, R&D, and Customer Support teams, relaying customer technical feedback for product enhancements and fixes.

• Effectively manage time, maintain regular communication and updates with customers and management, and demonstrate flexibility for after-hours, weekend, client-site, and cross-time-zone work as per project demands.

• Document lessons learned and resolutions in the NiCE Knowledge Base, mentor junior team members, and conduct code reviews.

Have you got what it takes?

Experience & Education:

• 8-11 years of experience in enterprise software development and/or product implementation and integration.

• BE/B.Tech in Computer Science, Information Technology, or a related technical degree with relevant hands-on experience.

• Excellent verbal and written English communication skills, with experience working in global and matrix organizations and multi-cultural teams across countries.

Professional Capabilities:

• Experience working in financial / banking solutions domain. (Must)

• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.), with basic to advanced query and update scripting knowledge. (Must)

• Hands-on experience with Unix commands and shell scripting. (Must)

• Troubleshooting using sniffers and other network testing and analysis tools. (Must)

• Strong client-facing skills with the ability to manage technical discussions and customer engagement. (Must)

• Actimize (AIS/RCM/UDM) development experience. (Advantage)

• Microsoft SQL Server and Windows Server installation and configuration (including IIS), with Microsoft Security knowledge — Active Directory, security policies, hardening, encryption, backups, recovery, and maintenance. (Advantage)

• Solid understanding of network principles (7-Layer OSI Model, TCP, UDP) and network devices (NICs, switches, routers), with networking and IP/SIP communication analysis, strong telephony background, and IP communication knowledge. (Advantage)

• Experience with advanced solutions — Recording/Telephony integrations (PBX — switch/ACD vendors such as Avaya, Cisco, MS Teams, and Amazon Connect), MDC, LDAP, SSO, ACD, DB migrations, and Disaster Recovery / HA solutions. (Advantage)

• Familiarity with AWS cloud environments and experience in Python, HTML, JavaScript, and CSS. (Advantage)

Personal Leadership:

• Strong problem-solving and analytical abilities with a high capacity for self-learning; capable of solving moderately complex problems through structured analysis.

• Ability to work independently on complex tasks while collaborating effectively and sharing knowledge within a team environment.

• Able to learn and adapt to new technologies quickly and work methodically in dynamic environments.

• Attention to detail and ability to perform under pressure.

• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever‑growing, market‑disrupting global company where teams—comprised of the best of the best—work in a fast‑paced, collaborative, and innovative environment. As the market leader, every day at NICE is a chance to learn, grow, and make an impact, with endless opportunities across roles, domains, and geographies.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10723
Reporting into: Tech Manager
Role Type: Individual Contributor

Shift Timings: 12:30 PM- 9:30 PM

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.