Specialist, Product Enablement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Enablement

Overview

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

This Go to Market role is part of the Experience and Disputes Go-To-Market (GTM) team within Experience and Disputes Business Unit (within Security Solutions). This person will support key GTM activities including narrative creations, go to market launches, competitor analysis and manage various projects that will ensure the successful adoption of our products.

Role

• Support go-to-market activities for new and existing products, ensuring maximum customer value delivery and revenue realization.
• Partner with Global Product Managers to internally launch the various Customer Experience & Disputes products and support all Go to Market related activities.
• Execute end-to-end project delivery, ensuring milestones, deliverables, and timelines are met across multiple workstreams.
• Develop compelling narratives that resonate with buyer personas and clearly articulate product value and are aligned with customer pain points, market trends, and product strategy.
• Coordinate with cross-functional teams—including Product, Marketing, Sales, Commercialization—to drive alignment and ensure product success.
• Support various members of the Go-To-Market team with project management, asset creation, event coordination, market research.
• Drive the creation and syndication of various internal communication activities.

All About You

• Experience in product enablement, project management or payments/banking/merchants consulting
• Experience in supporting go-to-market plans informed by strategy, research and critical thinking.
• Experience in developing and driving end to end execution of initiatives, particularly in cross-functional environments, managing and prioritizing competing initiatives, project management experience.
• Strong written and communication skills with attention to details
• Collaborative problem solver who operates with a sense of urgency
• Knowledge of payments industry is beneficial.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $75,000 - $120,000 CAD