Specialist, Process Improvement (Armenia)

Company Description

In the fast-growing economies of the world, there is a new generation of ambitious younger people eager to gain financial independence, and our client is committed to helping make this potential a reality by empowering them with the Freedom to Succeed.

Our client provides guidance, tools, and easy market access so individuals can trade and invest with confidence. The goal is to enable clients to become their own wealth managers: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, and in their own way.

Founded in 1998 to offer online trading for retail clients, our client is now over 25 years old and has provided leveraged trading to over 2 million customers through global power brands including FXTM and Nemo, giving access to equity, commodity, and FX markets across the Middle East, Asia, and Africa.

Our client is an energetic and diverse organization with central offices in the UAE, Cyprus, and the UK, along with several smaller hubs globally. “Freedom to Succeed” is not only a promise made to clients and partners, but also to employees. Team members are supported in developing new skills, taking on early responsibility, and building rewarding careers within a fast-growing, dynamic environment.

Job Description

As a Process Improvement Specialist, you will lead initiatives that optimize business processes, enhance operational efficiency, and drive a culture of continuous improvement. This role combines strategic thinking with hands-on execution, leveraging data-driven insights and cross-functional collaboration to deliver measurable impact.

You will work closely with Onboarding, Processing, Customer Services, and Sales teams to identify opportunities, implement best-in-class standards, and ensure sustainable improvements aligned with organizational goals.

Job Scope

• Drive Solutions: Develop innovative, data-driven solutions that enhance Customer Group performance, applying cost-benefit analysis to ensure both short- and long-term value.
• Coordinate Initiatives: Design, implement, and govern new processes across functions, ensuring visibility of milestones, KPIs, and performance metrics.
• Implement Standards: Ensure end-to-end execution of solutions aligned with high-performance benchmarks, compliance requirements, and industry best practices.

What You’ll Do

• Impact & Efficiency: Collaborate with Customer Group teams to measure the impact and efficiency of new products and business processes.
• Reporting & Analytics: Build and maintain advanced dashboards and models for regional and global reporting, enabling data-driven decision-making.
• Identify Opportunities: Lead the identification of operational gaps and drive process innovation to maximize efficiency and scalability.
• Project Leadership: Coordinate regional and site-level projects focused on quality, service improvements, process standardization, data analytics, migrations, and capability building—ensuring timely delivery and adherence to plans.
• Planning & Resource Management: Estimate work efforts, define milestones, allocate resources, and ensure compliance with deadlines.
• Progress Monitoring: Track project progress, manage dependencies, and communicate updates to leadership and stakeholders.
• Business Partnership: Work closely with business leaders to remove obstacles, manage escalations, and balance competing priorities.
• Deploy Analytics Expertise: Apply advanced analytical skills to solve complex problems and support proactive, best-in-class operational strategies.
• Lean Six Sigma Leadership: Champion continuous improvement initiatives aligned with Lean Six Sigma principles and industry standards.
• Continuous Improvement Culture: Support the organization in building a sustained culture of operational excellence in a fast-paced environment.

Qualifications

• Strategic Thinking & Problem Solving: Ability to analyze complex processes and design innovative, value-driven solutions (2+ years of experience).
• Project Management: Experience planning, coordinating, and delivering projects on time and within scope (2+ years).
• Data Analytics & Reporting: Proficiency in interpreting data and driving decisions through insights.
• Stakeholder Engagement: Strong communication and collaboration skills to influence cross-functional teams.
• Change Management: Ability to support organizational change and embed continuous improvement practices.
• Results Orientation: Focus on delivering measurable outcomes and sustaining improvements.
• Time Management & Organization: Highly organized with the ability to manage multiple priorities effectively.
• Advanced Excel Skills: Strong proficiency in Excel for data analysis, reporting, and process modeling.