Specialist , Partner care
Mrsool
Posted: April 7, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
Support specialist who partners with local retail partners to deliver products, with a focus on customer satisfaction and building relationships with customers and partners.
Required Skills
Job Description
Who Are We❓
Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.
Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.
What You Will Do💡
Retaining and reactivating vendors while improving their overall experience.
Acting as the main point of contact for partners, managing and enhancing relationships.
Gathering feedback from partners and translating it into improvements in product, marketing, and operations.
Ensuring operational efficiency and delivering the best service to partners.
Monitoring ground operations to prevent delays in active orders.
Managing outsourced vendor support teams effectively.
Proactively identifying and implementing value-added initiatives for partners.
Requirements:
What Are We Looking For❓
• Education: A Bachelor's Degree Skills:
• Excellent communication, presentation, and negotiation skills. Proficiency in computer tools like Word, Excel, and PowerPoint is preferred.
• Experience: 1-3 years in delivery, logistics, or e-commerce partnerships. Previous experience in dispatching or customer support is advantageous.
• Other Qualities: Willingness to work in rotating shifts, including public holidays and weekends. Good command of English.
Benefits:
What We Offer You❗
• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.