Specialist - Key Account Services (6-month Contract)

At a Glance:

As an Account Services Specialist for On’s Key Accounts, your number one job is to ensure your assigned account gets the right product at the right time. You will be responsible for maintaining the lifecycle of an assigned order book utilizing Microsoft Dynamics 365 (ERP), Looker (BI), and Excel. Part of your goal is to help us become the easiest sports retailer in the industry to work with. You will be the first point of contact for key account order allocation, outbound shipments, and vendor routing guidelines. Your contacts will include account buying teams, On’s Sales team, and On’s Operations team. For each order you handle, you will aim to WOW our key partners and will strive to find customized solutions when errors arise.

You will be based out of our Americas HQ in Portland, Oregon, working alongside warehouse teams in Atlanta, Los Angeles, and Toronto, Canada to ship orders efficiently, while interacting with other teams across the globe.

Your Team:

Being in direct contact with our partners means we are able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Account Services. Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience.

Your Mission:

• Manage assigned wholesale Key Accounts through the delivery of outstanding, relevant, and competitive service.

• Utilize strategic order book allocation analysis to prioritize order fulfillment, while coordinating with Sales, Warehouse, and Operations functions.

• Monitor and adjust the order book to ensure accurate, complete, and on-time shipments.

• Collaborate and build partnerships with On’s Key Accounts to enable essential order book actions, reducing direct involvement from the sales team to meet shared objectives

• Act as the point of contact for assigned accounts regarding packing, shipping, and routing inquiries, maintaining compliance standards knowledge.

• Follow up with our 3rd Party Logistics warehouses regarding key account shipments and ship windows that need to be followed, escalating routing delays as necessary. Navigate obstacles, delays, and difficult situations with a growth mindset to achieve solutions and proactively build for the future.

• Efficiently use EDI and related systems to ensure that orders are integrated in a timely manner, enabling an efficient and an effective order book. Be action oriented - proactively creating new ways of working within On’s systems.

• Other duties as needed.

Your Story:

• You have prior experience in similar Account/Customer Service, Account Operations, or Account Management roles.

• You possess an understanding of various systems including D365 (or similar ERP), SPS Commerce, and Google Suite (preferred).

• You have intermediate Excel skills; PivotTables and LOOKUP skills are a plus.

• You demonstrate the ability to manage ambiguity by operating effectively even when circumstances are uncertain or the path forward is unclear.

• You seek out self development opportunities to broaden capabilities in various systems and tools.

• You see the bigger picture while also possessing a strong attention to detail.

• You are passionate about brainstorming and implementing new methods to improve key account experiences with a sense of urgency to deliver the WOW.

• If you have additional language skills, this is a plus!