Specialist, Digital Channel Support

StandardBankGroup

Windhoek, Khomas Region, Namibia permanent

Posted: February 16, 2026

Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To design, build and provide daily support of innovation within the Human Capital Shared Services Function through digital solutions that continuously improve customer experience and operational efficiency, ensuring the customer needs are met. To deliver all HC Shared Services optimisation, automation, Robotic Desktop Automation and Intelligent Automation initiatives.

• Honours or Bachelor’s Degree in Computer Science, Information Technology/Systems or related field
• Linux Certification would be an added advantage
• Technically competent with knowledge of applications processes, systems management, development and implementation methods and Applications Support

Experience:

• At least two-year experience in any of the following areas: IT, Technical, support, Systems Administration, Applications support, Electronic Banking/Channels Support, Programming, Database Administration, Systems Analysis, Linux commands
• Banking/financial industry and/or Digital Channel (E-Banking, M-Banking, Smart-App and USSD) experience would be an added advantage

Key Responsibilities:

• Run, manage, understand and oversee the E-banking, M-Banking, SmartApps and USSD systems value chain to ensure end to end success of all transactions.
• Liaise with E-Banking, M-Banking, SmartApps and USSD systems owners on behalf of SBN
• Identify and document the technical landscape for all E-Banking, M-Banking, SmartApps and USSD between different systems
• Provide first and second level E-banking, SmartApps and USSD system support to the branch and Head Office functions, inclusive of the relevant application support.
• Analyse reported faults/incidents issues and ensure that support is provided in line with the Service Level Agreements between IT and Branches/Head Office departments and other SLA's

Behavioural Competencies:

• Articulating Information
• Developing Expertise
• Exploring Possibilities
• Generating Ideas
• Producing Output

Technical Competencies:

• Continuous Process Improvement
• Data Analysis
• Data Integrity
• IT Applications
• Requirements Gathering and Management

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