Specialist, Cloud & Channel Program Operations

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

As a Specialist, Cloud & Channel Program Operations, you will play a key role in supporting the day-to-day execution of Veeam’s global Cloud and Channel partner programs. You’ll work closely with cross-functional teams to ensure partners are enabled correctly, data is accurate and audit-ready, and operational workflows run smoothly. This role offers the opportunity to build deep expertise in cloud and partner operations while adapting to evolving systems and processes.

What You’ll Do

• Execute day-to-day operational support for cloud and channel partner programs, including intake, validation, and resolution of partner requests

• Manage case-based workflows related to partner eligibility, enablement, reporting models, and contract lifecycle activities

• Validate partner readiness for usage reporting models, ensuring data integrity and system prerequisites are met

• Maintain accurate partner, contract, and license data across Salesforce and related systems

• Execute contract closeout and termination processes, ensuring completeness and accuracy of records and reporting

• Collaborate with cross-functional teams to resolve operational issues and improve processes

• Identify operational gaps and contribute to improvements in workflows, documentation, and tooling

Technologies You’ll Work With

• Salesforce

• ServiceNow (or similar case management tools)

• Partner management platforms

• Data validation and reporting tools

What You’ll Bring

• 2–4 years of experience in sales operations, channel operations, partner programs, or a related field

• Experience working with Salesforce and case-based workflow tools (e.g., ServiceNow)

• Strong attention to detail and ability to maintain accurate, audit-ready data

• Ability to manage multiple priorities while meeting service level expectations

• Clear written and verbal communication skills

• Experience working in cross-functional or global environments

• Adaptability in fast-changing environments with evolving tools and processes

Bonus Skills

• Experience supporting cloud, consumption-based, or partner-led business models

• Familiarity with partner ecosystems or channel programs in the technology industry

• Exposure to sales compensation, finance, or contract lifecycle processes

• Experience working with automation or system migrations

• Interest in process improvement and operational efficiency

What You’ll Get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents

• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents

• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program

• Retirement and social security contributions through Costa Rica’s statutory programs

• Life insurance equal to 24x monthly salary, plus disability and funeral coverage

• Daily cafeteria subsidy

• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam CaresOpportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.