Specialist, Client Servicing

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide professional employee benefits consulting services to corporate clients. The role focuses on client servicing, business retention, identifying client financial needs to responsibly upsell and cross-sell employee benefit solutions, ensuring full legal and regulatory compliance, and building strong internal and external stakeholder relationships in line with Liberty Corporate’s value proposition

Type of Qualification: Diploma

Field of Study: Business Commerce

Experience Required

Service Management

Operations

3-4 years

Client relationship experience, resolving client services issues and complaints with demonstrated ability to interact and collaborate across multiple internal stakeholders.

3-4 years

Experience in General client services and / or support capability with proficient technical experience.

Behavioural Competencies:

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Producing Output
• Resolving Conflict
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Relationship Management
• Client Servicing
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Query Resolution