Specialist, Benefits & Leaves

The Specialist, Benefits & Leaves, is responsible for administering and supporting employee benefits and leave programs in an employee-centered way to ensure a high-quality employee experience. This role serves as a key resource for employees, handling day-to-day matters such as employee escalations, general benefits administration, and leave of absence (LOA) support. The position functions as the operational backbone of the Benefits team, helping to ensure an excellent employee experience across all U.S. entities.

SUPPORT BENEFITS ADMINISTRATION

Ensure that routine benefits and 401(k) administration tasks, including invoice coding and billing, are consistently completed on time.

Conduct regular audits of benefit enrollments across all vendors.

Process Qualified Medical Support Notices (QMNS) and administer COBRA in a timely manner.

Review and approve benefit life event changes and provide support during open enrollment.

Assist with responding to benefits- and leave-related questions and issues within the Zendesk customer service platform.

Support the implementation of system changes (e.g., testing updates, configuring new features), identify recurring issues, and collaborate with the Talent Systems team to resolve them.

SUPPORT LEAVE OF ABSENCE MANAGEMENT

Support leave of absence (LOA) management, including LOA, Americans with Disabilities Act (ADA), and workers’ compensation tracking and updates, as well as light duty agreements.

Perform regular payroll and LOA payment audits.

Manage related Zendesk ticket assignment and categorization.

Oversee coordination between leave administration and benefits, including direct pay and COBRA administration.

Assist the ADA Specialist and Talent Business Partners with LOA return-to-work processes.

EMPLOYEE EXPERIENCE & CROSS FUNCTIONAL COLLABORATION

Provide clear, consistent, and empathetic support to employees as they navigate benefits and leave processes.

Collaborate cross-functionally with Payroll, Finance, Talent Systems, and other teams to ensure alignment and effective program delivery.

CONTRIBUTE TO PROCESS IMPROVEMENTS & PROJECTS

Identify opportunities to improve the efficiency and effectiveness of benefits and leave processes.

Recommend enhancements to tools, templates, and workflows.

Maintain accurate records and documentation related to benefits and leave processes.

Assist with a variety of tasks and projects, which may include research, preparing presentations, and conducting audits.

A minimum of a high school diploma or equivalent (GED) is required; a bachelor's degree or equivalent work experience is strongly preferred.

1+ years of experience providing high-quality customer service to ensure a premium experience for employees, preferably in the benefits field.

Strong communication skills in various settings, with the ability to adapt to different audiences and provide timely, helpful information across the organization.

Strong organizational skills and close attention to detail while managing multiple tasks simultaneously.

Must be a proactive problem-solver and team player who is detail-oriented and flexible; a self-starter who requires minimal supervision and can respond to requests from multiple sources.

Ability to handle sensitive and confidential matters appropriately.

Proficiency in the Microsoft Office Suite (Excel, Word, PowerPoint).

A collaborative mindset and the ability to work effectively as part of a team.

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.

The base salary range for this position is $68,000 - 102,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.

Our current Benefits include:

Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.